Facial Beauty Salon Manager
2 weeks ago
Responsible for achieving centre sales targets by developing and implementing sales strategies, providing regular performance updates to management, and identifying sales gaps and opportunities for improvement.
- Oversee store operations, including roster planning, workflow management, appointment optimization, promotions briefing, daily hygiene checks, cash and stock management, and ensuring effective visual merchandising.
- Support new hires through a buddy system and mentorship to ensure adherence to treatment protocols, while coordinating staff confirmations and addressing staff matters with the area manager.
- Motivate and boost team morale, conduct consultation technique role-plays, train staff on technical skills, ensure consistent treatment performance, uphold grooming standards, identify development needs, and support staff development and career growth.
- Build strong customer relationships, address complaints at the first level, ensure high-quality service from staff, monitor treatment outcomes, follow up on serious skin conditions, and provide hands-on extractions and consultations for customers with serious skin issues.
**Other Information**:
- 5 mins walks from Holland Village MRT
- Basic, commission, incentive and allowance
- Monthly free facial
- Staff discounts
- Structured in-house training
**Requirements**:
- Proven work experience as Beauty Salon Manager or similar role
- Good knowledge of beauty facial treatments and products (skin care)
- Strong planning, analytical & organizational skills
- Excellent customer service
- Able to work weekends and retail hours
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