L2 Application Support

1 week ago

Singapore ZENITH INFOTECH (S) PTE LTD. Full time

Zenith Infotech (S) is a Tech Recruitment firm with 27 years of history in singapore and 15 plus years in Malaysia,

We are looking out for 2 headcounts of **L2 Application Support **on a 12 months contract period, at least.

**Job Scope**:

- In this role, you will be expected to perform independently and become an SME in IT Troubleshooting.
- You will be required to actively participate and contribute in team discussions, as well as provide solutions to work-related problems.
- Your primary skill proficiency should be intermediate in IT Troubleshooting.
- Additionally, having beginner proficiency in Application Remediation and Engineering Support will be advantageous
- Provide technical support for critical business systems
- Identify and troubleshoot issues within multiple components of the system
- Collaborate with cross-functional teams to resolve issues and improve system performance
- Develop and maintain technical documentation for system support and troubleshooting
- Participate in on-call rotation for after-hours support

**Skills needed**:
1. Analysis and troubleshooting skills - be able to understand the issues raised by user and dig deeper to the root cause of the problems to provide technically proven solution

2. Commmunication Skills - be able to front the user

3. A team player

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