Operations & Administration - Programme Management

**Operations & Administration - Programme Management Executive / Senior Executive**:
**Responsibilities**
Programme Management
- Process and manage enrolled learners’ full journey under WSQ/Masterclasses/IHL Collaboration Programmes/Inbound & Outbound Programmes.
- Managing assigned course portfolio encompassing individual and corporate enrolments.
- Prepare materials and conduct Learner Orientation for new intakes.
- Liaise with Sales Department to facilitation the enrolment process.
- Setting up of Student Management System (AIMS) & Training Partner Gateway (TPG) to ensure prompt commencement of scheduled intakes.

Data Management
- Prompt and timely updating of AIMS records.
- Maintain and update learner’s status in AIMS and Course Tracking Report (enrolment, defer, withdrawal, graduated, funding status etc).
- Track and monitor Learners’ evaluation survey, prepare report for Manager/HOD for analysis and intervention plans where necessary.

Adult Educator Administration
- Conduct briefing for Adult Educator to ensure course(s) assigned are delivered promptly.

Examination Management
- Coordinate with Academic Department on examination arrangement and implementation.
- Conduct validation of examination results for Manager/HOD approval prior to official release of results.

Ad-hoc Assignments
- Proactiveness in suggestions or improvement ideas for operational effectiveness and efficiency.
- Assist the Manager/HOD in ad-hoc assignments.

**Requirements**:

- Possess at least a Diploma or equivalent, in any field.
- Preferably with at least 2 years of relevant experience in the PEI, Adult Training and Education industry.
- Familiar with CPE and SSG policies and guidelines.
- Meticulous, strong problem-solving and time-management skills.
- Good interpersonal skills and able to engage and communicate with internal and external stakeholders.
- Highly adaptable, able to work independently and multi-task in a dynamic environment as well as function as a team player.
- Proficient in the use of Microsoft Word, Excel, and PowerPoint.

**3. Operations & Administration Executive / Senior Executive (Grant Management)**

**Responsibilities**
As part of the Academic Operations Department and reporting directly to the Manager/HOD, this individual is required to work with various stakeholders consisting of internal departments, Government agencies to oversee grant management and disbursements to support the various SCCIOB programmes.

Grant Management - To prepare and seek approval for grant claim submissions, monitor and report grant utilization and disbursement status, oversee ad-hoc grant audits and queries.

Stakeholders’ Engagement - To manage internal and external stakeholders to best support the day-to-day functions of the Academic Operations Department.
Digitalise & Streamline Processes - To leverage on technology to develop, manage and review processes and control points to ensure effective and efficient administration of grant & operational matters.

Grant Performance Reporting - To conduct data analysis to draw insights on the financial position of SCCIOB, as well as the grant allocated, utilization & disbursement status for each programme type.
Ad-hoc Assignments - Mentor and supervise staff as assigned, undertake any special project as assigned by Reporting Officer.

**Requirements**:

- Diploma in Accountancy/ Finance/ Business and other quantitative fields.
- Minimum 2 years of relevant experience.
- Meticulous and numerically inclined.
- Strong critical thinking, problem-solving and project management skills.
- Good written and verbal communication skills.
- Good interpersonal skills and able to engage and communicate with internal and external stakeholders.
- Highly adaptable, able to work independently and multi-task in a dynamic environment as well as function as a team player.
- Proficient in the use of Microsoft Word, Excel, and PowerPoint.