
General Manager
15 hours ago
TSquared Lab is looking to employ a General Manager to operate its state-of-the-art Personal Training Gym at Cecil Street.
**Key Responsibilities**:
**Operations Management**:
- Develop and implement operational policies, procedures, and standards to ensure the smooth functioning of the gym.
- Oversee day-to-day operations, including scheduling, staff management, membership services, and facility maintenance.
- Monitor key performance indicators (KPIs), such as member retention, customer satisfaction, revenue, and expenses, to achieve business objectives.
**Staff Management and Development**:
- Recruit, hire, train, and supervise a high-performance team of personal trainers, administrative staff, and other employees.
- Provide ongoing coaching, guidance, and support to enhance their skills and performance.
- Conduct regular performance evaluations and implement strategies to motivate and retain staff.
**Sales and Marketing**:
- Develop and execute the gym's sales and marketing strategies to attract new clients and maximize revenue.
- Collaborate with the marketing team to create promotional campaigns, online advertisements, and targeted marketing initiatives.
- Build strong relationships with corporate partners, fitness influencers, and local stakeholders to drive business growth.
**Client Experience and Retention**:
- Ensure the delivery of exceptional customer service by maintaining a welcoming and professional gym environment.
- Monitor and address client feedback and concerns promptly to enhance client satisfaction.
- Develop and implement member retention strategies to foster long-term client engagement and loyalty.
**Financial Management**:
- Prepare and manage the gym's annual budget, ensuring adherence to financial goals and cost controls.
- Regularly analyze financial statements, data, and reports to identify opportunities for improvement and cost-saving measures. Collaborate with the finance department to manage billing, invoicing, and financial systems.
**Qualifications and Experience**:
- Bachelor's degree in Business Administration, Sports Management, or a related field. A fitness-related degree or certification is a plus.
- Proven experience (at least 10 years) as a General Manager or in a similar role, preferably in the fitness industry.
- In-depth knowledge of gym operations, personal training, and fitness trends.
- Excellent leadership, communication, and interpersonal skills.
- Strong business acumen and ability to generate new revenue streams.
- Highly organized with strong problem-solving and decision-making abilities.
Strong understanding of local regulations for gyms and fitness centers is desirable.
The role of the General Manager at TSquared Lab is fast-paced and demanding. It requires a **strong passion for fitness **, **outstanding managerial skills **, and a commitment to providing an **exceptional member experience **.
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