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Manager, Claims

3 weeks ago

Central Singapore Emprego SG Full time

**Location**
- Singapore, Central Singapore**Job Type**
- Full Time**Salary**
- $6,500 - $7,500 Per Month**Date Posted**
- 5 hours agoAdditional Details

**Job ID**
- 106935**Job Views**
- 1Roles & Responsibilities

ERGO is the primary insurance arm of Munich Re Group, one of the world’s leading risk carriers. ERGO is one of the major insurance groups in Germany and Europe. Worldwide, it is represented in 30 countries and concentrates on Europe and Asia.

ERGO Insurance Pte Ltd is ERGO Group’s subsidiary in Singapore.

We are looking for a highly-motivated individual to join us as **Manager, Claims (Commercial - Non-motor)**.

To be successful in this role, you will possess the following experience, knowledge and skills:
**Responsibilities**:
Claims Management
- Manage commercial claims, including but not limited to WICA, Property, Engineering, Public Liability, Fire to ensure accurate and prompt claims processing within the stipulated turnaround time
- Manage key claims handling enquiry; coverage determination, quantum analysis and legal liability assessment, where appropriate within authority limits, in accordance to written procedure/ targets, and providing a consistently strong standard of customer service.
- Aggressive control and negotiate the resolution of claims to achieve cost-effective claims outcomes within authorized amounts or specific file authority to produce appropriate outcomes.
- Ensure effective and strong vendor management and controls.
- Effective and aggressive litigation management and controls on high value complex claims in consultation with head of department.
- Strive for continuous improvement on claim file handling with feedback on support through the review processes.
- Contribute to maintenance of best practices procedures for intermediate to high value complex claims, consistent with global best practice.
- Ensure accurate and timely updating of case reserves in accordance to written procedure.
- Conduct on time file review and ensure accuracy and adequacy of claims reserves in system.
- Demonstrate a strong standard of competence in handling intermediate to advance complex claims.

Processes/ Strategies
- Continuous assessment and review of policies and processes in claims handling to control fraud and claims leakages, and enhance our efficiency and competitive advantage
- Propose claims containment measures and strategies to control overall claim cost
- Review existing work processes to streamline and improve operational efficiency and productivity
- Manage the entire claims handling process, working independently, and through special projects
- Contribute to projects and planning surrounding departmental initiatives to meet strategy objectives.
- Study claims history and highlight to Superior on any abnormalities.

**Job Requirements**

The successful applicant will have the following pre-requisites:

- Diploma holder OR relevant insurance qualification
- At least 6-8 years & above of claims experience in Property and Casualty
- Possess insurance certificate would be an advantage
- Meticulous and possess great attention to details
- Proficient in excel

Position and remuneration will be commensurate with qualifications and experience.

**Contact**:
Tags

manager

claims

commercial

non

motor