Claims Manager

5 days ago

Singapore beBeeMarine Full time
Job Title

This role is responsible for managing all aspects of marine insurance, cargo claims, and vessel-related claims in the Asia region.

The successful candidate will oversee hull & machinery (H&M), crew, cargo, and third-party liability claims, ensuring efficient claims handling, risk mitigation, and recovery optimization.

  • Manage vessel casualties (fire, grounding, salvage, General Average) and ensure timely claims processing.
  • Oversee H&M, P&I, and other fleet insurance covers, ensuring proper filing and coordination with insurers.
  • Conduct causation investigations, identify third-party liabilities, and maximize recovery from insurers and third parties.
  • Negotiate settlements and recoveries on the best possible terms.
Key Responsibilities:
  • Marine Claims (Hull & Machinery (H&M), Crew, P&I):
    • Manage vessel casualties (fire, grounding, salvage, General Average) and ensure timely claims processing.
    • Oversee H&M, P&I, and other fleet insurance covers, ensuring proper filing and coordination with insurers.
    • Conduct causation investigations, identify third-party liabilities, and maximize recovery from insurers and third parties.
    • Negotiate settlements and recoveries on the best possible terms.
  • Cargo Claims & Litigations:
    • Handle customer claims, lawsuits, and recovery actions from insurers, lawyers, and third parties in Asia region.
    • Ensure cargo claims are resolved with minimal operational/market impact while protecting company interests.
    • Manage Serenity (self-retained claims) and Elite customer claims per company SOPs.
  • Strategic & Leadership Functions:
    • Lead and mentor the Claims & Insurance team, ensuring alignment with business objectives.
    • Provide legal and operational advice on emerging risks, contractual clauses, and non-standard situations.
    • Identify process/knowledge gaps and implement improvements to reduce legal/financial exposure.
    • Occasional business travel may be required.
Requirements
  • Bachelor's degree in Maritime Law or Marine Insurance (Master's preferred).
  • Ideally 10 years in marine insurance, cargo claims, and hull & machinery claims (shipowners, P&I Clubs, or maritime law firms).
  • Strong knowledge of maritime laws, conventions (Hague-Visby, Hamburg Rules), and insurance practices.
  • Proficiency in SAP, Excel, Microsoft Office, and claims management systems.
  • Proven supervisory/managerial experience in a similar role.
  • To conduct proper Cargo Claim and H&M training to all internal stakeholders as required.
  • Team player, resilient, proactive, and able to work under tight deadlines.
  • Excellent negotiation, communication, data maintenance and management, and stakeholder management skills.
  • In-depth knowledge of the container shipping/liner industry is a plus.
Why Join Us
  • Be part of a global leader in shipping and logistics with ambitious growth plans.
  • Work in a collaborative, inclusive, and supportive environment.
  • Competitive salary and comprehensive benefits package.
  • Opportunities for professional growth and regional exposure.

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