Associate, Senior Support Analyst

1 week ago

Singapore Nomura Asia Full time

**Job Title**: Senior Support Analyst
**Corporate Title**: Associate
**Division**: IT
**Location**: Singapore
**Nomura Overview**
**Function Overview**:
**Role description**
This role sits within the eTrading Production Services team who are responsible for supporting and maintaining the technology platforms underpinning Nomura's Foreign Exchange offering. This is a hands-on role facing off / supporting the desk/traders, middleoffice and various downstream users.
- Ability to write support related scripts/programs for system optimization and automation.
- Maintain team knowledge base of known issues, steps required to address particular issues\tasks, documentation of new processes and general updates to keep content current
- Logging of tickets for each and every reported issue to build up a knowledge base, identification of issue trends and for generation of metrics for management reporting
- Understanding and adherence to established processes such as Release to Production, Incident Management, etc.

**Skills, experience, qualifications and knowledge required**:
Minimum Qualifications:

- Minimum 4years experience in trade floor Production Support.
- Good understanding of Global Markets especially FX and Rates
- Coding knowledge in programming languages like Python/VBA.
- Technical experience in Unix Shell/Perl scripting.
- A good understanding ITIL practices.
- Able to troubleshoot problems in multiple environments.
- Strong technical and analytical skills,Excellent communication skills, ability to multi-task, and work towards tight deadlines.
- Sense of urgency when handling production issues impacting the desk/firms ability to do business.
- Experience of monitoring software and maintaining and improving rulebases.

Essential:

- Linux / Windows
- SQL, Sybase
- Worked in a Support Environment
- ITIL
- VBA/Excel
- Project Management Skills

**Diversity Statement**
Nomura is committed to an employment policy of equal opportunities, and is fundamentally opposed to any less favourable treatment accorded to existing or potential members of staff on the grounds of race, creed, colour, nationality, disability, marital status, pregnancy, gender or sexual orientation.
**DISCLAIMER**:This Job Description is for reference only, and whilst this is intended to be an accurate reflection of the current job, it is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. The management reserves the right to revise the job and may, at his or her discretion, assign or reassign duties and responsibilities to this job at any time.
Nomura is an Equal Opportunity Employer

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