Professional Services Consultant

locations

Singapore

time type

Full time

posted on

Posted Today

job requisition id

R123562

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours

The Challenge

As a Project Manager, you will lead client-facing initiatives that drive Adobe Experience Cloud solution implementations

Working across the internal ecosystem, this strategic role leads all aspects of project planning - from project scope/definition, project planning, timeline measurement and resource prioritization.

You will collaborate closely with the Adobe Delivery team in management of the hands-on technical implementation process and will have direct impact on the revenue generated with Adobe customers, maintaining a positive Customer Experience at all times.

A critical component to this role is the ability to multi-task, maintain proactive as well as efficient communication, and raise critical issues as well as provide answers to Adobe Customers

What you’ll do
- Work with customer(s) as well as Adobe Field and Services Sales teams to clearly define and document project scope, requirements, and integration points as they relate to solution implementation.
- Oversee project Delivery process with key contributors to help handle scope and prepare change requests - including tasks, deliverables, milestones, resources, and estimated costs. Act as primary point of contact for the client(s) throughout the project life-cycle.
- Achieve customer satisfaction through successful delivery of defined project scope. Coordinate/communicate critical issues to Field Sales, Services and Product teams.
- Collaborate with third-party subcontractors, Vendors and technology Partners as needed.
- Gather and communicate experiences in formal post-mortem - relaying best practices, customer experience and resource feedback to the larger Adobe Consulting Practice.
- Accurately forecast revenue, profitability, margins, bill rates and utilization across projects.
- Identifies partnership opportunities and capitalizes on “add-on” sales opportunities across projects.

What you need to succeed
- Proven successful project management experience, preferably within the Digital Marketing space with overall 7- 10 years of experience.
- Bachelor’s degree or equivalent
- Excellent problem-solving skills with a demonstrated ability to identify issues, resolve them quickly and know when to rely on internal resources to assist.
- Outstanding team building and team management skills, with experience leading virtual (including near
- and off-shore) teams in an international environment.
- Shown technical ability to understand the impact of technical changes, and to articulate high-level technical solutions to address business problems.
- Understanding of custom software development processes and engagement methodologies.- Ability to run in an environment of ambiguity with diverse collaborators.

Highly Desirable
- Certified Scrum Master, PMP Certification.
- Experience leading Agile development projects.
- Experience with Adobe Digital Marketing Solutions.
- Shown experience leading offshore teams.
- Experience as Consulting Manager in a large consulting organization or Agency

We’re a company that understands that product innovation comes from people innovation, and that’s why we invest in cultivating leaders throughout the organisation. If you’re passionate about leading from where you sit, join us.

Adobe is an equal opportunity employer. We hire exceptional individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, veteran status, cultural background or religious beliefs. We know that when our employees feel appreciated and included, they can be more creative, innovative and successful. This is what it means to be Adobe For All.

Come create experiences that matter at a company that is recognized around the world and hear what our employees are saying about their career experiences on the Adobe Life blog.