
Network Engineer
2 weeks ago
**Network Engineer - #catalystWSP**:
**Date**:5 May 2025
**Location**: Singapore, Singapore
**Company**:Singtel Group
At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative.
Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.
**Be a Part of Something BIG**
**Infrastructure Service Assurance Team**
- Proactive monitoring and Incident Management for IP Infrastructure, ensure that technical and managerial escalation and communication to stake holders are done whenever necessary.
- Liaising with Local Service Provider till issue resolved.
- Escalate to higher level whenever necessary.
- Resolve Infra faults within the 4hrs SLA for hardware issues.
- Escalate chronic / technically complex cases to Tier 3 / Problem Management / Vendors and follow up till closure.
- Managing hardware faults promptly including tracking of time taken for diagnosis, RMA dispatch, replacement of faulty unit and return of faulty unit.
- Physical Onsite support for Data Centre, Exchanges - Hardware replacement, Infra Fiber fault resolution, End to End Testing - POP Location without CE Support.
- Documenting all incidents and events through SMOD ticketing System.
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