Sales Surveillance Officer

2 weeks ago

Singapore Citi Full time

**Your responsibilities include**:
Review of sales staff phone sales and documentation to assess the quality of calls and adherence to Regulatory and Bank’s internal policies and procedures.

Review of Sales Surveillance Reports to ensure corporate standards and regulatory requirements are met.

Review of reports to detect irregular activity or unusual transaction patterns/trends.

Ability to evaluate and identify risks of sales calls, highlight deficiencies and provide constructive feedback for improvement

Assist in investigation of sales complaints.

Preparation of reports and presentations.

**Qualifications**:
Degree in Finance, Business or Commerce preferred.
Past experience in investment product sales or sales support will be useful.
Knowledgeable about financial products, financial advisory, legal and regulatory environment an advantage.
Good written and verbal communication skills and tactful.
Ability to review/transcribe phone conversations conducted in Chinese/Cantonese/Bahasa/Japanese is preferred.
Able to multi-task, detail oriented, team player, patient, mature, sensible, self-assured.
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- **Job Family Group**: Compliance and Control
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- **Job Family**: Business Control
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- **Time Type**: Full time
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- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the " EEO is the Law " poster. View the EEO is the Law Supplement.
View the EEO Policy Statement.
View the Pay Transparency Posting

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