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Car Rental Operations Manager

3 weeks ago

Toa Payoh, Singapore Autobahn Rent A Car Pte Ltd (Shariot Car Sharing) Full time

**Car Rental Operations Manager**

**Position Overview**:
**Key Responsibilities**:

- **Operational Management**:

- Plan, direct, and coordinate the daily operations of the car rental division.
- Develop and implement standard operating procedures to enhance efficiency.
- Monitor and improve fleet utilization, maintenance schedules, and vehicle turnaround times.
- **Team Leadership**:

- Supervise, train, and motivate the operations team, including customer service, drivers, and logistics staff.
- Set performance objectives, conduct regular performance reviews, and ensure team alignment with company goals.
- **Fleet Management**:

- Oversee vehicle acquisition, registration, maintenance, and decommissioning processes.
- Ensure the fleet is in excellent condition, compliant with legal standards, and readily available to meet demand.
- Monitor fuel consumption, mileage, and repair costs to optimize fleet performance.
- **Customer Experience**:

- Ensure seamless customer service by resolving issues and implementing feedback to improve service quality.
- Monitor customer satisfaction metrics and establish initiatives to enhance the overall experience.
- **Financial Oversight**:

- Manage budgets, monitor operational costs, and develop strategies to increase profitability.
- Analyze performance data, generate reports, and recommend cost-saving measures.
- Collaborate with the finance team on pricing strategies and revenue optimization.
- **Compliance and Safety**:

- Ensure operations comply with all regulatory and safety standards.
- Establish and enforce safety protocols for staff and customers.
- **Technology and Innovation**:

- Identify and implement technologies to streamline operations, such as booking platforms or fleet tracking systems.
- Stay updated on industry trends and introduce innovative practices to maintain a competitive edge.

**Qualifications and Skills**:

- **Education**: Bachelor's degree in Business Administration, Logistics, Automotive Management, or a related field (MBA is a plus).
- **Experience**:

- Minimum of 5 years of experience in operations management, preferably in the car rental or automotive industry.
- Proven track record in managing teams and optimizing operational processes.
- **Skills**:

- Strong leadership, organizational, and analytical skills.
- Excellent problem-solving abilities and attention to detail.
- Proficiency in fleet management software and data analysis tools.
- Exceptional communication and interpersonal skills to collaborate with internal teams and external partners.

**Why Join Us?**
- Opportunity to work with a leading car rental and car-sharing service provider.
- A dynamic and supportive work environment that fosters innovation and growth.
- Competitive salary, performance-based incentives, and career development opportunities.

Pay: $3,000.00 - $4,500.00 per month

Schedule:

- Monday to Friday
- Weekend availability

Work Location: In person

Expected Start Date: 09/12/2024