Training & Operations Manager

Training & Operations Manager

Shakey’s International & Potato Corner Singapore

Job Summary:
The Training & Operations Manager plays a pivotal role in driving training excellence and operational efficiency across SPAVI’s international markets and Potato Corner Singapore (PCSG). Acting as both a training leader and an operations co-leader, this individual will support international expansion, spearhead core training programs, and ensure best-in-class operational standards for all SPAVI brands. The role holds a strategic value in re-shaping PCSG into a gold-standard showcase and guiding international franchisees toward brand consistency, franchise partners’ satisfaction, and overall profitability.

Qualifications:

- At least 8+ years of experience in training and/or operations within F&B, QSR, or retail, with at least 2 years in a managerial role, overseeing operations, or franchises or a sub-function within a regional team
- Minimally a Bachelor’s degree in Training, Operations, Business Administration, or a related field; additional certifications in learning & development or operational excellence are a plus
- Proven track record in developing multi-market training programs or leading cross-border operational projects, with the ability to adapt strategies to diverse cultural and business environments
- Strong leadership, communication, and stakeholder engagement skills, working effectively with cross-functional teams and external partners (franchise partners, vendors regulators)
- Agile and adaptable in fast-paced expansions, with expertise in change management to implement operational improvements while minimizing resistance
- Proficiency in Microsoft Office, LMS, and digital training tools, with an innovation mindset to leverage AI-driven insights and modern solutions for efficiency
- Strong analytical skills to interpret operational data and drive informed decision-making
- Self-motivated, resourceful, and capable of working independently while aligning with global business objectives
- Experience in QSR or food service operations preferred, with hands-on knowledge of store-level execution, SOPs, and customer service excellence
- Willingness to travel regionally and internationally as needed

Expectations:

- Training & Capability Building: Develop and execute comprehensive training programs to enhance operational consistency, service quality, and brand excellence across international markets and PCSG. Ensure training frameworks are scalable and adaptable to diverse market needs
- Operational Standardization & Efficiency: Establish, document, and refine SOPs, workflows, and best practices that drive efficiency, reduce variability, and improve overall store performance across company-owned and franchise locations
- Performance & Impact Measurement: Utilize data-driven insights to assess training effectiveness, operational performance, and business impact, adjusting strategies as needed to drive continuous improvement
- Stakeholder Engagement & Market Alignment: Collaborate closely with regional teams, franchise partners, and cross-functional stakeholders to align training and operational strategies with broader business objectives and market realities
- Proactive Leadership & Problem-Solving: Anticipate training and operational challenges, proactively develop solutions, and drive initiatives that support business growth and operational excellence. Serve as a key resource for international training and operational best practices

Corporate Responsibilities:

- Institute internal safeguards on funds, assets, company properties and recommend improvements to maximize the efficiency of office facilities, equipment, and intellectual properties among many.
- Develop new and enhanced work processes which shall include but not limited to upgrading and modifying procedures to provide corrective actions to recurring problems including internal guest complaints, as well as preventive actions to avoid potential problems from occurring.
- Monitor compliance of employee(s) under supervision to all regulatory requirements.
- Enforce the Employee Code of Conduct within the department.

Key Responsibilities:
1. Training Leadership (International & PCSG)
- Develop & Implement Programs: Create comprehensive training curriculums for all employee levels (CSO to store teams), addressing diverse cultural and operational needs
- Standardized Frameworks: Maintain consistent quality across markets using digital and blended learning solutions
- Innovation Mindset: Introduce new training initiatives (e.g., performance tracking) to keep programs engaging and future-focused
- Stakeholder Engagement: Collaborate with colleagues from Ops Systems, Marketing, Supply Chain, to ensure seamless rollout of training-related tech or process changes

2. International Expansion / New Market Onboarding
- New Market Onboarding + Training: Conduct training needs analyses for new market launches, ensuring a smooth and culturally adapted transition