
Customer Support Associate
3 days ago
**Highlights**
- **Industry**: Healthcare
- **Employment Type**: 1-Year Contract (Convertible to Permanent based on Performance)
- **Working Hours**:Monday to Friday, 8am - 5pm & Alternate Saturdays, 8am - 12pm (Fixed Office Hours)
- **Salary**: Up to $3,000/month (Depending on Experience)
**Key Responsibilities**
- Respond promptly and professionally to patient enquiries across various channels
- Provide clear, accurate, and timely information on appointment scheduling and general health matters
- Attend to general healthcare-related enquiries and administrative coordination
- Address and resolve patient concerns and complaints in a courteous and effective manner
- Escalate complex issues to the relevant departments or supervisors when necessary
**Reqirements**:
- Prior experience in a Call Centre, Customer Service, or Consumer Sales environment (non-sales role seekers welcome)
- Strong communication and interpersonal skills
- Ability to deliver quality service and remain patient-focused in a fast-paced environment
Sankari Mogan (R24120729)
**Job Types**: Full-time, Contract
Contract length: 12 months
Pay: $2,500.00 - $3,000.00 per month
**Benefits**:
- Dental insurance
- Health insurance
Schedule:
- Monday to Friday
- Weekend availability
Supplemental Pay:
- 13th month salary
- Performance bonus
Work Location: In person
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