Infrastructure Engineer
1 week ago
Assurity Trusted Solutions (ATS) is a wholly-owned subsidiary of the Government Technology Agency (GovTech), incorporated to operate the National Authentication Framework (NAF) and National Certification Authority (NCA). We seek to be the Source of Trust in the use of digital services and committed to improving Trust and High Assurance of digital services by providing secure and convenient identity management solutions.
We are looking for an Infrastructure Engineer (Endpoint Management) to join us in our mission to improve Singapore’s competitiveness as a trusted ICT hub for citizens and businesses.
**A brief summary of your job responsibility**:
- Analyze and evaluate existing SCCM configurations and strategy.
- Determine and implement best practices for the configuration, administration, and support of SCCM.
- Provide extensive troubleshooting in the installation and configuration of SCCM and diagnose SCCM desktop deployment issues (defects, errors, inconsistencies in system function, outputs, etc.) and perform root cause analyses.
- Assist desktop engineering with SCCM Windows desktop OS deployment and automated build processes, including performance tuning.
- Design and implement software packaging and patching strategies for windows desktops.
- Produce project plans and root cause analysis documents; report progress to management.
- Develop partnerships and collaborate with key support, architecture, engineering, and security teams.
- Strong knowledge in design, implementation, troubleshooting of Citrix Server, XenApp and Xendesktop. Have performed Citrix upgrade from planning through implementation.
- Provide 2nd and 3rd level support on virtualize/desktop hardware, software and network incidents.
- PowerShell scripting experience required.
Join us and discover a meaningful and exciting career with Assurity Trusted Solutions
- By submitting your documents, you agree that your personal data may be collected, used and disclosed by Assurity Trusted Solutions Pte. Ltd. (ATS), GovTech and their service providers and agents for the purposes of assessing your suitability for a vacancy with ATS and GovTech and contacting you for future career opportunities. You warrant that where you have disclosed personal data of third parties (e.g. next-of-kin, friends or referees) to ATS, GovTech and their service providers and agents in connection with the abovementioned purposes, you have obtained the prior consent of such third parties for ATS, GovTech and their service providers and agents to collect, use and disclose such personal data for such purposes, in accordance with any applicable laws, regulations and/or guidelines._
**Requirements**:
**To succeed in this role, you will ideally have**:
- Minimum 5 years’ experience in SCCM Administration, Packaging, and support 5000+ users.
- Minimum 3 years of experience in administration, supporting multiple Citrix/VDI environments.
- Working experience with Multi factor authentication (Biometric)
- Working experience with Active Directory Group Policy (GPO) to administrate user endpoint and client software configurations.
- In-depth working knowledge of the Windows environment with at least 5 years of Windows administration experience and a strong understanding of network concepts
- Able to independently analyse and identify comprehensive solutions considering all functional implications while developing a workable solution.
- Good written and verbal communication, with the ability to influence and communicate effectively with non-technical audience and senior management.
- Proven track record and experience in contract, vendor management, working with product principals and partners.
- Strong interpersonal skills, customer orientation, team interaction/effectiveness, and decision-making skills
- Preferred Certification/Skills.
- Familiar with:
- Excellent problem solving and multitasking.
- Certification in Windows Server 2016, 2019 or newer.
- Certification in Windows 10, Windows 11 or endpoint equivalent
- Certification in ITIL foundation
**Benefits**
- A wholly-owned subsidiary of GovTech.
- We promote a learning culture and encourage you to grow and learn.
- A competency framework is in place to help you grow your career with us.
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