Senior Specialist, Vendor Health

1 week ago

Singapore foodpanda Full time

**Company Description**
foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

The Senior Specialist, Vendor Health will assist in overseeing the vendor health process by supporting the development and execution of key strategies, KPIs, SOPs, and training programs. This role will focus on ensuring smooth vendor onboarding, driving performance improvements, and contributing to the successful integration and growth of vendors. The specialist will work closely with Account Managers and cross-functional teams to ensure operational efficiency and long-term vendor success.

**Major responsibilities**
- Assist in implementing the vendor health strategy, including helping set KPIs, creating SOPs, and contributing to the execution of training programs within the first 60 days of onboarding.
- Track and monitor inventory health metrics, collaborating with Account Managers to identify areas for improvement and optimize vendor performance.
- Support the execution of engagement strategies, including educational initiatives like Vendor University and gamification tools such as Vendor Rewards to improve vendor engagement and performance.
- Assist in tracking and analyzing vendor performance, identifying underperforming vendors, and supporting rehabilitation initiatives through outreach and collaboration with cross-functional teams.
- Work closely with Account Managers and other departments (e.g., CRM, operations) to support vendor management efforts and ensure operational success.

**Qualifications**
- Minimum 6 years of experience in vendor management, account management, or partner operations in industries such as technology, e-commerce, FMCG, or food delivery.
- Strong communication skills, with proficiency in English; additional languages (especially European) are a plus.
- Highly analytical with the ability to interpret data and generate actionable insights to support vendor performance improvements.
- Proven ability to collaborate effectively with cross-functional teams to ensure vendor success and alignment with business goals.
- Ability to support vendor rehabilitation efforts and proactively address performance issues with effective solutions.
- Self-starter with a strong willingness to adapt and thrive in a dynamic, fast-paced environment.

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