Country Operations Manager

**Title**:
Operations Manager

**Job Purpose**:
To manage the day to day office operations - import, exports, transportation, (both domestic and international) functions. The aim of this position is to ensure all shipments are efficiently processed, recovered and dispatched in time to meet schedules required by the customers. The position includes managing all aspects of operational employees, ranging from their performance to assisting with their personnel files. The position extends to creating workable formal relationships with sub-contractors, handling facilities and maintaining a clear communication line with other departments within the Country offices and departments (Administration, Customer Service both in Country offices) and other international offices.

**Main Duties and Responsibilities**:

- Reporting to the Regional Director, this person will be responsible for successfully managing the (Country) Operations function.
- Improve staff cross-training and development
- Help reducing fixed costs and increasing gross margin working on solutions to establish new cost efficient routes, negotiating with providers, etccontrolling facility / utility costs.
- Manage and increase the effectiveness and efficiency of Support Services (OPS, CS, HR, IT and Finance), through operational improvements to each function as well as coordination and communication between support and business functions.
- Play a significant role in long-term planning, including an initiative geared toward operational excellence.
- Oversee overall operational management, planning, systems and controls.
- Management of operational budget in coordination with the Regional Director.
- Management of external agencies relevant to (Country) operations
- Improve the operational systems, processes and policies in support of organizations mission - specifically, support management reporting, information flow and management, business process and organizational planning.

**General**
- Telephone communication
- Work with:

- Customer Services
- Customs brokers and official authorities (USDA, FDA, etc )
- Marken Offices and Overseas and Domestic Agents
- Administration
- Sales
- To adhere to all company Policies at all times.
- To undertake any other reasonable duties at the request of the Regional Operations Director.

**Requirements**:

- 5 years background and work experience in Operations
- Excellent interpersonal skills and a collaborative management style.
- Budget development and oversight experience
- Commercially aware
- Strong analytical, negotiations, strategic planning, resource management and leadership skills.
- To operate in an fast pace, community environment
- Excellent people manager, open to direction
- Commitment to get the job done
- Ability to challenge and debate issues of importance to the organization.
- Ability to look at situations from several points of view
- Delegate responsibilities effectively
- Demonstrated leadership and vision in managing staff groups and major projects or initiatives.
- Demonstrated commitment to high professional ethical standards and a diverse workplace
- Excellent computer skills and proficient in excel, word, outlook, and access
- Knowledge on international compliance & security regulations

**Marken** is a wholly owned subsidiary of UPS and is a critical part of UPS Healthcare. Marken offers a state-of-the-art GMP-compliant depot network and logistic hubs for clinical drug product storage and distribution worldwide, and supports cell and gene therapy logistics services from clinical to commercial, while maintaining the leading position for Direct-to-Patient and Home Healthcare services, biological sample shipments and biological kit production.

**Moving Our World Forward by Delivering What Matters.