Intern (M Club)

**Job Number** 23114656

**Job Category** Management Development Programs/Interns

**Location** Singapore Marriott Tang Plaza Hotel, 320 Orchard Road, Singapore, Singapore, Singapore

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

Build upon your classroom studies through our Hotel Internship Program opportunities. You will learn first-hand about a hotel's operations. Our Hotel Internship Program allows you to truly experience the industry from the ground up, where our founders and many of our leaders began. You will get immersed in Marriott's culture and business and find your true calling in the travel industry. Our internships are typically available in many different areas of the hotel. By gaining hands-on experience in the exciting world of hotel management, you'll be better prepared to pursue opportunities post graduation. Here's to exploring, kickstarting your dream career, and joining us on your journey

**JOB SUMMARY**

Work closely with the Club Manager to ensure daily operations in Club Lounge are run smoothly. Ensure all the areas in Club Lounge are covered by sufficient manpower at all times. Assist to oversee and train all Club Lounge associates to ensure consistency of service rendered to all guests.

**DUTIES AND RESPONSIBILITIES**
- Ensure all Standard Operating Procedures and Local Operating Procedures are adhered to and carried out.
- Welcome guest on arrival and assist them during their stay which includes enquiries (e.g. local attraction / dining reservation) and feedbacks.
- Log daily incidents (where applicable) in Empower GXP and be aware of any general liability issues.
- Process check-in and check-out accurately.
- Stay current with all hotel services and events.
- Monitor Club Lounge for seating availability, service, safety, and well-being of guests.
- Maintain cleanliness and condition of bar, furniture and food display counter.
- Ensure Breakfast and Cocktail period at the Club Lounge is being set up before schedule time.
- Perform opening and closing duties of Club Lounge.
- Requisition all necessary supplies, transporting supplies from storeroom to Club Lounge set-up area as required.
- Forecast additional meal requirements and communicate special requests to the kitchen.
- Complete cashier and closing reports.
- Know all hotel emergency procedures at all times.
- Cash Handling
- Process all payment types such as room charges, cash, cheques, prepayment, debit, or credit.
- Process all transaction postings (rebates, miscellaneous charges, paid-outs)
- Blind drop at end of the shifts.
- Provide cash change to guests.
- Obtain manual authorizations and follow all Accounting procedures when computer system is down.
- Count bank at the beginning of shift to ensure that amounts are correct and that there is adequate change.
- Execute tasks as instructed by Club Lounge Managers / Supervisors.

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- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

**Marriott Hotels**, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

**JW Marriott **is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment.