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Associate, Portfolio Implementations
2 weeks ago
Associate, Portfolio Implementations
**About this role**
**About BlackRock**
BlackRock's purpose is to help more and more people experience financial well-being. As a fiduciary to investors and a leading provider of financial technology, our clients turn to us for the solutions they need when planning for their most important goals.
**About Client Experience**
Our mission within the Client Experience (CX) organization is to make it easier for clients to do business with BlackRock, making service so simple it becomes a source of alpha. We are organized across 4 key pillars:
- **Client Experience Delivery-** client-facing teams orchestrating all aspects of service delivery, and onboarding teams bringing new business onto our platform
- **Wealth-** differentiated capability for both Whole Portfolio and Wealth clients & products, respectively,
- **Client Experience Operations-** core client operations teams driving reporting, billing, and onboarding due diligence across the globe
- **Client Experience Transformation-** accelerating progress towards our CX mission via research and competitive insights, analytics, marketing, business and change management.
**Team Overview**
**The Client Implementation team is part of the CX Delivery Organization **and is responsible for drafting & negotiating the legal agreements that enable our client relationships, balancing risk & commerciality Implementation Managers are first and foremost project managers who oversee onboarding activities from start to finish.
**Responsibilities**:
- Coordinate and run launch and change events with all impacted partners (internal and external)
- Partner with our sales and client service teams and to manage the onboarding experience by clearly articulating the key landmarks to implement a new portfolio or a desired change
- Review activity dashboard and handle the tasks associated with client onboarding activities
- Provide critical control functions such as requesting/receiving sign-offs from key functions in advance of launches/changes becoming effective and incorporating service level agreements into credible end-to-end timelines
- Build strong relationships across the organization by listening carefully to our internal partners and working hard to deliver for the firm
- Identify and drive process improvement opportunities that lower the risk of errors and increase efficiency
- Participation in the development and implementation of continuous improvement of the control environment, policies and procedures, looking for ways to innovate and drive the business forward, delivering a superior client experience.
- Act as a role model within the team and when required, assist in the training and development of team members, helping them prioritize their own workloads appropriately.
**Proficiencies**
- 3-6 years of experience in implementations & project management field.
- Excellent working knowledge of Microsoft software such as Outlook, Word, Excel and PowerPoint and Information Technology skills
- Strong interpersonal skills and be confident, friendly and respectful individual with excellent written and verbal communication skills, comfortable liaising with clients and colleagues at all levels.
- Analytical skills with an aptitude for problem solving and willingness to exceed for clients
- Motivated, diligent and cares about results
- Strong planning and organizational skills with the ability to manage and control their own priorities to meet deadlines
- An enthusiasm for the financial markets
- A good teammate, able to integrate and build rapport quickly
- Respect for process governance
**Our benefits**
To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.
**Our hybrid work model**
BlackRock's hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person - aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.
**About BlackRock**
At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children's educations, buying homes and starting businesses. Their investments also help to strengthen the glob
