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Trainee Sales Trader
3 weeks ago
Job Title
Trainee Sales Trader
**Job Description**:
We are currently looking for a dynamic and meticulous individual to join our Trading Services team. In this role you will service our global clients by providing support with the operational aspects of our business.
The Singapore-based role will collaborate with different functions across the business and assist with our clients’ needs, ranging from dealing, trade investigations, account servicing, marketing content, products and more.
So, who are we?
Hello, we’re IG Group. No, not Instagram - though we're a pretty big deal ourselves.
We’re a global, FTSE 250-listed company made up of a collection of progressive fintech brands in the world of online trading and investing. The best part? We’ve snapped up many awards for our top-class platforms, forward-thinking products, and incredible employee experiences.
We believe in financial freedom. And our purpose is to help ambitious people achieve it. Around 400,000 people use our groundbreaking technology and forward-thinking platforms to trade the financial products they know and love.
Your role in the Team
Providing front line support to our clients relating to IG's full range of products and services for our global pool of clients. You will primarily be supporting the APAC region and related markets, including but not limited to Singapore, Taiwan, Hong Kong and Malaysia across both verbal and written channels.
What you’ll do- Educating and supporting our clients in their trading journey with IG, including education on product details, order management and account management- Answering queries from our global pool of client base on all of our products and platforms; primarily supporting our APAC markets and clients from the APAC region- Providing an execution-only phone dealing service (following relevant training and support) - Investigate and resolve trade disputes.- Providing clients with technical support with our front-end platforms and chart packages- Convey any regulatory or changes within IG to clients in a timely manner.- Conducting audit checks and client administration tasks- Provide information & any required actions relating to any ongoing corporate actions on clients’ accounts.- Project management with relevant stakeholders in areas including marketing, compliance, product, dealing desk, etc.
Who we’re looking for?
You’re curious about things like the client experience, the rapid developments in tech, and the complex world of fintech regulation. You’re also a confident, creative thinker with a knack for innovating. We know that you know every problem has a solution. Here, you can try new ideas, and lead the way in creating inspiring experiences for our clients and everyone around you.
We don’t fit the corporate stereotype. If you want to work for a traditional, suit-and-tie corporate that just gives you a pay cheque at the end of the month, we might not be for you. But, if you have that IG Group energy and you can stand behind what we believe in, let’s raise the bar together.
What you’ll need for this role
An aspiring professional who brings with them:
- A degree-level education- 6- 18 months experience in any client facing or middle office role (experience working with a financial services company is desired)- A keen demonstrable interest in and understanding of financial markets.- Self-starting, enthusiastic team-player who will be willing and able to help colleagues at peak-times.- Organized and pro-active individual who has the ability to remain calm and measured during periods of high intensity.- Adaptable to changing priorities and able to work at a consistently high standard.- Excellent interpersonal skills demonstrated through your proven abilities in dealing with internal and external stakeholders.- Outstanding written and verbal communication skills.- A logical and analytical approach to problem solving.- High level of numeracy / mental arithmetic- Computer literate in Microsoft Office- Fluency in English and Mandarin (Chinese) required. Additional language skills in Cantonese will be highly advantageous to service the relevant client pool.
How you’ll grow
When you join IG Group, we want you to have more than a job - we want you to have a career. And you can. If you spot an opportunity, we want you to chase it. Stretch yourself, challenge your self-beliefs and go for the things you dream of. With internal and external learning opportunities, and the tools to help you skyrocket to success, we’ll support you all the way.
- And these opportunities truly are endless because we have some bold targets. We plan to expand our global presence, increase revenue growth, and ultimately deliver the world’s best trading experience. We’d love to have you along for the ride.
The perks
It really is more than a job. We’ll recognize your talent and make sure that you can still have a life - at work, and outside of it. Networks, committees, awards, sports
