E-commerce Executive Jurong East

2 weeks ago

Jurong East, Singapore Hua Hng Trading Co Pte Ltd Full time

Processing daily online orders for e-commerce platforms (Shopee, Lazada, etc)
- Ensuring timely dispatch of all parcels dispatched within the given deadlines
- Replying customer queries in a timely and professional manner
- Carrying out customer service recovery from customer reviews
- Participation in sales campaigns
- Managing monthly sales and promotions of platforms to meet monthly sales target
- Monitoring and maintaining of accurate inventory count across platforms
- Designing of marketing materials (sales banners, product banners, etc)
- Maintenance of SKUs under all platforms, including launching of new SKUs and updating current SKUs

**Additional duties of the E-commerce Executive include**:

- Preparing of financial statements for Accounting Department
- Maintaining of all supplies within the E-commerce office including office and packaging supplies
- Understanding costs (commissions, products and packaging materials) to factor into product pricing
- Optimization of workflow within the E-commerce office

**Requirements**:

- Diploma/Degree in Marketing / E-Commerce/ Other relevant courses is a plus
- Strong organisational skills, with the ability to prioritise tasks
- Excellent time management skills and ability to multi-task
- Good verbal & written communication skills
- Excellent customer service attitude and skills
- Ability to work independently and be self-driven within a team structure
- Cross-functional capabilities - ability to hands-on with all teams
- Detail and deadline-oriented

**Working Day & Timing**:
Working Day & Timing: 5.5 days work week

Monday to Friday: 9am - 6pm

Saturday: 9am - 1pm

Working Location: 2 Jurong Gateway Road

**Job Type**: Permanent

**Salary**: $2,800.00 - $3,200.00 per month

**Benefits**:

- Additional leave
- Employee discount
- Free parking
- Professional development
- Promotion to permanent employee

Supplemental pay types:

- Commission pay
- Yearly bonus

**Experience**:

- E-Commerce: 1 year (preferred)

Work Location: In person

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