
Front Desk
1 week ago
作为需要手表维修和维修的上门客户的第一联络点,作为客户进
店的第一接待人员,提供钟表维修与服务咨询
- 向客户讲解服务流程、时间安排和基本技术信息,向客户
讲解维修流程、预计时间及基础技术说明
- 推荐并推广抛光、大修、更换电池等附加服务
推荐额外服务,如抛光、全面保养、电池更换等
- 记录客户详细信息,准备服务表格,并出具报价单或收据
填写服务单据,登记客户数据,出具报价或收据
- 与制表师/技术人员协调,并
与维修技术师协调工作,向客户通报维修进度
- 处理付款、开具发票、管理每日销售记录
处理收银与开票,整理每日销售记录
- 维持售后沟通及客户满意度
完成售后回访,维系客户关系与满意度
- 协助销售手表配件(表带、表盒、上链器等)
协助销售表带、表盒、上链器等相关配件商品
- 确保接待区专业、热情,
确保接待区整洁、专业,营造良好的顾客体验
**职位要求/职位要求:**:
- 最低 GCE 'O' 水平/商业、零售或相关领域文凭
至少 GCE 'O' 水平或大专学历,商业、零售或相关专业优先
- 至少1年零售、接待或客户服务经验
至少1年零售、前台或客户服务相关经验
- 对奢侈手表感兴趣或有基本知识是一个很大的优势
对奢侈手表有兴趣或基本了解者优先
- 较强的沟通和人际交往能力(英语和华语)
具有良好的沟通能力(会英文,华语)
- 以客户为中心的销售思维和卓越服务
客户导向思维,具销售意识和服务精神
- 能熟练操作POS系统及基本电脑操作
熟悉POS收银系统及基本电脑操作
- 仪容整洁、守时、责任心强
- 能够在零售时间和周末(含休息日)工作,能
接受零售轮班及周末价值班(安排轮休)
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