Technical Account Manager, Enterprise Support

2 weeks ago

Singapore Amazon Web Services Singapore Private Limited Full time

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small
- Champion and advocate for Enterprise Support customers
- Be excited about cross-team and cross-org collaboration
- Make recommendations on how new AWS offerings fit in the company strategy and architecture
- Complete analysis and present periodic reviews of operational performance to customer
- Provide deep reviews of service disruptions, metrics, detailed prelaunch planning
- Participate in customer requested meetings (onsite or remote)
- Has access and knows how to use all key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns
- Work with some of the leading technologists around the world
- Work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible
- Experience with AWS services or other cloud offerings
- Experience in internal enterprise or external customer-facing environment as a technical lead

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