Consumer Go-to-market and Programme Manager

As a Manager - Go-To-Market (GTM) and Programme Management for our Consumer business, you would:

- Take full ownership of GTM strategy and execution for Singapore and Asia region
- Develop GTM strategies by synthesizing individual market needs, industry trends and internal financial targets with various internal and external stakeholders
- Identify GTM synergies cross-markets to drive economy of scale and efficiency
- Execute GTM strategies to plan for and roll out initiatives in a timely and impactful manner
- Develop excellent working relationships and GTM alignment with the Country Head, Product Management, Marketing, and Compliance, Risk and Legal
- Devise go-to-market processes, escalation plans, plan time-lines, launch scenarios, pricing and promotions
- Ensure customer-centricity and upmost customer experience in rolling out the GTM initiatives
- Improve business scalability of product by working with stakeholders to eliminate barriers to growth and identify areas of refinement and growth-hacks
- Identify risks to new product lines or sales channels upfront and develop relevant responding plans to mitigate and/or avoid risks. And to develop plans to manage new risks and/or risks that cannot be mitigated/avoided
- Define success matrix of new initiatives and track the matrix post rollout to ensure we achieve the objectives of the initiatives as set during product ideation
- Articulate GTM strategies and plans to top management and stakeholders and seek buy-ins.
- Actively track and manage GTM plans to ensure success and share progress with top management and stakeholders.
- Lead programme management with internal and external project managers and stakeholders to rollout consumer products for Singapore and Asia region
- Develop and execute programme plans to identify and document objectives, scope, activities, milestones, timelines, dependencies, stakeholders, resources, budget, risk factors and mitigants to efficient and effectively manage cross-projects on time and budget.
- Develop and manage detailed programme schedules and work plans
- Work with project managers to monitor budgets and costs based on scope of work and resource requirements
- Predict resources needed to reach objectives and manage resources in an effective and efficient manner
- Develop prioritization strategies to achieve best possible and most impactful business outcomes
- Identify and manage inter-projects dependencies and risks
- Facilitate
- Provide programme updates along with project managers on a consistent and concise basis to various stakeholders about strategy, adjustments, and progress
- Facilitate and obtain decisions from sponsors and key decision makers
- Manage contracts with vendors and suppliers by assigning tasks and communicating expected deliverables
- Monitor progress and adjust plans accordingly with mínimal adverse impact
- Track and mitigate programme risks
- Measure programme performance to identify areas for improvement
- Demonstrate highest levels of customer centricity and take the lead in resolving queries or problems faced by stakeholders at all stages of implementation
- Undertake strategic filtering of Change Requests and Requirements based on feasibility and shortlist in a way that ensures add elements that have scalable and impactful on our product.
- Develop broad and deep understanding of the NIUM stack capabilities & architecture.
- Keep abreast of industry changes and innovations in the larger cards and payments space to stay ahead of the curve in coming up with innovative solutions for our customers

Card Portfolio Management
- Manage the overall business objectives of the card portfolio, oversees the effective day-to-day product management including managing customer complaints and feedback
- Work closely with the product team to drive the product strategy, develop business case, and launch new product value propositions
- Manage and ownership of the P&L, including understanding card scheme and acquiring fees and perform profitability analysis
- Develop and implement customer segmentation strategies and marketing plans to drive acquisition, activation, and usage activities.
- Lead cross-functional teams globally including analytics, legal, compliance, risk, operations, technology, as well as external partners including card scheme and acquirer to meet business objectives and enhance performance of initiatives
- Lead efforts to rapidly fix and remediate any situations which may negatively impact customer experience
- Make recommendations to management based on regulatory changes, competition, consumer trends and market research
- In-depth understanding and experience of card payments and merchant acquiring business including profitability drivers and card scheme fees

**Requirements**:

- 5+ years of relevant experience in developing, designing & managing programmes, preferably in the financial services industry
- Project Management Professional (PMP) certification preferred
- Experience man