Cycling Specialist

1 week ago

Singapore Specialized Bicycle Components Full time

A critical member of the team, the Cycling Specialist balances a passion for people and excellence in retail.

A Specialized Cycling Specialist is front line and point person for our store, working directly with riders, both present and remote, as a host, mentor, brand advocate, and customer service ace, to identify and locate the goods, services, and experiences needed to provide solutions quickly and frictionless to keep them riding longer and better. A Cycling Specialist delivers locally authentic interactions that express inclusive, transformative, and ride-focused experiences. The Cycling Specialist delivers exceptional rider service; enhances rider satisfaction; and aids in meeting sales and profitability goals.

***:
**HOW YOU’LL MAKE A DIFFERENCE**:

- Deliver world class rider-service that ensures ongoing sales and high levels of rider satisfaction
- Meeting and making a connection with riders, asking questions, and listening to riders' needs, then giving options and advice on meeting those needs
- Inspiring the rider to buy, celebrating the purchase, and creating a lasting positive impression of the specialist, Specialized, and the purchase process
- Delivering transformative, inclusive, ride-focused, locally authentic, and collaborative experiences for staff and riders alike inside and out, c/o the Specialized Retail Way
- Assist in ensuring that visual merchandising standards are met and maintained, restocking as needed, ensuring product presentation areas remain clean and organized
- General cleanliness standards are set at store opening, maintained throughout the day, and reset at close of business, including light janitorial duty
- Use company literature/resources and available training to stay current on product features
- Regular, dependable attendance and punctuality

**WHAT YOU NEED TO WIN**:

- Passion for cycling and the Specialized bran
- Excellent communication with the ability to effectively interact with riders and team members
- Must be able to work as business dictates which includes weekends
- Ability to stand for extensive time periods; while occasionally walking, kneeling, or reaching
- Able to lift at least 20 or more and use proper lifting skills

**TELL ME MORE**:

- Industry leading Employee Purchase program
- Medical, dental, vision, and life insurance*
- _For eligible employees_
- Here at Specialized we believe that bikes have the power to change lives. Our culture is one of passion, striving to break barriers and have a positive impact on the world._
- We want to increase representation of all races, genders, and body types in the cycling industry and are committed to building a diverse and inclusive workforce where all people thrive. We encourage everyone_

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