Issue Discovery Operations Analyst, Tiktok Content

1 week ago

Singapore TikTok Full time

Responsibilities
About Us
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About The Team
The Content Ecosystem team at TikTok works to ensure the global content ecosystem is safe and enjoyable for its users. The team develops strategies, policies and methodologies to keep the content ecosystem safe and sustainable in the long-term.

**Responsibilities**:

- Pay attention to the safety of short video content recommendation safety and branding scenarios, balance the relationship between product brands, business development and user experience, lead the sorting and formulation of the framework and details of policy review, deep dive into the issues of existing policies, provide optimization suggestions, and ensure policy rationality and enforceability.
- Monitor and review key business data indicators, collect feedback from collaborative departments, provide suggestions to improve the systems and policies via summarizing and abstracting issues and cases;
- Responsible for the training and implementation of policy, support the trainers to effectively train the content reviewer team about platform policy, follow up the training effect and lead the optimizations;
- With data analysis skills, able to mine, locate and predict content risks;
- Collaborate with other departments to improve content safety and user experience.

**Qualifications**:

- Bachelor degree or above, with more than 3 years of work experience
- Highly adept in both oral and written communications.
- Sensitive to content and culture, familiar with the political and cultural environment, and good understanding of Internet development and regulatory trends; a relevant background is preferred;
- Good at document writing, finding and analyzing problems;
- Result-oriented, and self-driven, excellent cross-team communication and coordination ability, project management skills;
**Preferred Qualifications**:

- Love the short video industry
- Familiar with industry norms and have a high sensitivity to global hot events.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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