Deskside Support Engineer

2 days ago

Singapore RIDIK PTE. LTD. Full time

Knowledge of VMware and VDIs (virtual environment)
- Knowledge of basic outlook troubleshooting and Active directory issues.
- Knowledge of Service Now would be added advantage.
- Knowledge and understanding of Service Desk.
- Strong knowledge on operations/service delivery and ability to manage critical situations with minimum supervision.
- Willing to work in 24x7 environment.
- Good Analytical, Interpersonal & Coordination skills are essential.
- Customer service orientation and ability to work in a team.
- Ability to perform in adverse situations
- L2 knowledge of AD and Exchange, Windows server administration
- Knowledge of Azure AD, MFA, Exchange online, O365, Citrix Cloud, MS Intune, MS Teams, One Drive for Business and SharePoint online

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