Senior Account Manager

1 week ago


Singapore Rakuten Asia Full time

**Scope & Background**:

- Customer Experience Department consists of AI Solutions Incubation Section and Conversational AI Section.
- AI Solutions Incubation Section goal is to ideate, develop and provide transformative AI products in the fields of Commerce, Financial Services, Marketing and other Rakuten focus areas.
- Conversational AI (voice and text) is leading the transformation of Rakuten by igniting Artificial Intelligence, Cognitive Computing and Voice Technologies adoption across the company. Our team builds Conversational AI services (chatbots and IVR’s) to empower the Rakuten Ecosystem businesses worldwide.
- With the expansion of our business, we are opening Senior Business Development and Account Management position to accelerate our growth and improve customer experience.

**Responsibilities**:
Strategic level
- Achieve and Increase revenue from both Rakuten internal and external customers
- Manage communication and reporting to customers and management, executives
- Influence product team
- Anticipate clients’ problems, create proactive proposals and solutions to develop customer loyalty and create trust

Operational level
- Create go-to-market strategy for CXD products and execute against it, including sales pipeline analysis
- Acquire and on-board new customers, cross sell multiple products to existing customers by collaborating with product & customer success team
- Requirement Clarifications, Budgeting, Project/Product Direction and smooth out communications with product development team.
- Propose and explain product price to customers, help budget communication by working with cross functional team such as finance team, product team etc.
- Regularly report projects and revenue to customers by owning and organizing monthly/ quarterly meeting with stakeholders.
- Regularly report projects and revenue to executives and management of CXD
- Influence product team with the feedback from customers such as product roadmap and priority, product pricing etc.

**Qualifications**:
Must have
- 3 years + experience as Account manager / Sales / Pre-sales /Business Dev / Customer success manager
- Business level Japanese
- Deep understanding of internet, software, or related industries.
- Project Management Experience with experience in managing budgets and pricing
- Ability to effectively communicate at all level of organization, including senior executives and cross functional teams
- Ability of analytical & critical thinking
- Strong passion for business growth and have “Get Things Done” mind set.
- Proficient in Word, Excel, and Power Point.

Nice to have
- Have experience of financial / budgeting
- Have good knowledge for Rakuten business related Industries (Fintech, Commerce, Communication, advertisement)
- Experiences working on multiple products/projects in parallel


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