Business Technology Engineer
1 week ago
2 years exp
**Roles & Responsibilities**
**What you’ll do**
- Provide 2nd level IT support when technical issues are escalated.
- Support and managing servers, ERP, POS and e-commerce systems.
- Troubleshoot and resolve network infrastructure and server-related issues.
- Responsible for managing backups and restores.
- Supervise the works of subordinate staff and provide training when required.
- Analyze current equipment and give recommendations on hardware replacement and software upgrade when necessary.
- Maintain IT hardware and software inventory list.
- Document procedures and vendor management.
- Plan and evaluate IT-related requests from other departments.
- Any other duties as assigned by the superior.
**What is required**
- Minimum Diploma in Computer Engineering, Computer Science, Information Technology or IT related disciplines with at least 2 years’ experience.
- Knowledge in networking support, Microsoft Windows Server OS support and administration.
- Possess good knowledge on first level troubleshooting skills, ability to support end user remotely, good communication skills and must be able to work independently.
- Able to work and be on stand-by after working hours, on weekends and public holidays.
- Strong problem-solving and diagnostic skills.
- Self-driven and highly independent.
POLAR PUFFS & CAKES PTE LTD
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