Centre Manager

2 weeks ago

Singapore AD-VENTURE ACADEMIC PRIVATE LIMITED Full time

**Key Responsibilities**:
**Sales & Enrolment**
- Handle walk-in, call-in, and online leads to convert into student enrolments
- Build strong rapport with parents and students, understanding their needs
- Conduct centre tours and academic consultations confidentlyAchieve monthly enrolment targets and follow up on dropouts

**Centre Operations**
- Oversee day-to-day operations of the centre (scheduling, classroom readiness, cleanliness, etc.)
- Ensure smooth coordination between tutors, parents, and students
- Handle registration, payments, and class arrangements using centre softwareEnsure classes are optimally filled (min 4-5 students per class)

**Customer Relationship Management**
- Be the main point of contact for parents
- Resolve feedback or issues professionally and promptlySend regular progress updates and reports to parents ‍

**Team Coordination**
- Work with tutors to ensure student performance and classroom disciplineUpdate and monitor attendance, homework, and class changes

**Reporting & Growth**
- Track centre revenue, student numbers, and dropout rates
- Propose ideas for outreach and promotions to boost growth
- Monitor trends (e.g. slow months like Oct-Dec) and work with HQ on strategies

**Requirements**:
Min. Diploma in any field; background in Sales, Education, or Admin is a plus
At least 2 years of experience in a customer-facing role
Strong communication skills in English (and Chinese preferred to liaise with parents)
Confident, approachable, and results-driven
Able to work on weekends (off-days on weekdays)

Working hours 1pm to 9pm weekday and weekend 830am to 630pm ( 3 weekdays 2 weekend)
Proficient with basic tech tools (Google Sheets, centre management software, etc.)

**What We Offer**:
Sales commission for every successful enrolment
Career progression opportunities (e.g. to Area Manager or HQ roles)
Training in education sales, centre ops, and communication
A purpose-driven, student-focused team culture

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