Service Now Consultant

1 week ago


Singapore Unison Consulting Pte Ltd Full time

**Key Responsibilities**:

- Collaborate with the Project Management Office (PMO) to assess implementation efforts based on customer story points.
- Convert business processes into a technical Work Breakdown Structure (WBS) for efficient implementation.
- Lead end-to-end implementation of ServiceNow projects, including configuration, customization, integration, and testing.
- Implement and manage ServiceNow Sprints for agile project delivery.
- Design and implement integrations between ServiceNow and other enterprise systems using REST, SOAP, and other relevant technologies.
- Utilize ServiceNow automation capabilities to streamline IT processes and improve service delivery.
- Establish and enforce governance standards, policies, and procedures for ServiceNow platform usage.
- Ensure compliance with industry standards, security policies, and regulatory requirements.
- Stay updated on the latest ServiceNow releases and new features, providing recommendations for platform enhancements.

**Requirements**:

- Minimum of 5 years of experience in ServiceNow development, implementation, and support.
- Proven track record of at least two successful implementations of ServiceNow HRSD.
- Experience with ServiceNow Scripting (JavaScript, Glide API, etc.).
- Proficiency in designing and implementing integrations using REST, SOAP, and other integration methods.
- Hands-on experience with ServiceNow Flow Designer, Workflow Editor, and Business Rules.
- Strong knowledge of ServiceNow best practices, governance, and security standards.
- Experience in Agile/Scrum methodologies for project execution.



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