L3 Support Engineer

2 weeks ago

Singapore RISKDATA CONSULTING PTE. LTD. Full time

We are looking for L3 Support Engineer with below requirements;

**Responsibilities**:
**Application Support**
- Level 3 support for Java-based IAM systems (e.g., ForgeRock, Oracle IAM, or custom-built).
- Troubleshoot and resolve production incidents, bugs, and performance issues.

**Incident & Problem Management**
- Perform root cause analysis (RCA) of recurring issues.
- Collaborate with L1/L2 teams to avoid reoccurrence through knowledge sharing and automation.
- Participate in incident bridges and post-incident reviews.

**Change & Release Support**
- Validate and support deployment of hotfixes, patches, and minor enhancements.
- Participate in CAB reviews and production release validations.
- Maintain rollback plans and ensure zero-downtime upgrades.

**IAM Focused Tasks**
- Troubleshoot user provisioning, deprovisioning, authentication, SSO, and role-based access issues.
- Support integrations with LDAP, Active Directory, SAML, OAuth, OpenID Connect, and other IAM protocols.
- Monitor connectors and APIs for onboarding/offboarding workflows.

**Environment and Monitoring**
- Maintain support for production and lower environments (UAT, SIT).
- Automate monitoring and alerting for key services and APIs.
- Work with DevOps or SRE teams for infrastructure performance tuning.

**Required Skills & Experience**

**Technical**
- Strong in Java, REST/SOAP APIs, JSON, XML, JDBC, and logging frameworks.
- Experience with IAM tools like ForgeRock or Oracle IAM.
- Proficient in SQL (Oracle/SQL Server), LDAP, and directory integrations.
- Familiarity with CI/CD tools (e.g., Jenkins, Git, Maven) and ticketing systems (e.g., ServiceNow, Jira).
- Hands-on with Unix/Linux scripting and basic networking.

**Functional**
- Understanding of Identity lifecycle, RBAC, authentication/authorization flows.

**Nice to Have**:
Exposure to cloud IAM (Azure AD, AWS IAM).

Experience with containers (Docker/Kubernetes).

Knowledge of security standards: OWASP.

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