Flagship Store Assistant Manager

Castlery is looking for a **Flagship**Store** **Assistant** **Manager** to join our **Sales**team in the Singapore Flagship Store located at Liat Towers. You will be working alongside your team and the Store Manager in our bustling space, situated in the heart of CBD among an array of global brands.

**What you'll be doing**

As an Assistant Manager, you are responsible for acting as a "right-hand man" to the Store Manager in leading the team by example and complementing the operations skills and expertise of the Store Manager and existing members. Other key areas of focus are visual merchandising, customer experience and centricity, and most importantly, ensuring an amazing shopping experience
- Act as an ambassador whilst embracing and sharing Castlery's core values, golden standards and vision.
- Creating positive employee experience and culture building within the team.
- Proven ability to drive amazing customer experiences — and results — through team development.
- Passionately mentor and educate on the retail floor, empowering your peers.
- Motivate and influence others through personal actions and examples.
- Think through complex issues and allocate time to execute multiple tasks and changing priorities.
- Maintain presence through effective floor management and ensure staff coverage in all areas of the store as needed
- Perform and complete other additional projects, duties, and assignments as required by your leadership team.
- Proactively acquire knowledge regarding company general information, store policies and processes, quality control, new launches, customers feedback/ experiences, and staff information by consistently reviewing company communication.

**What you'll need**
- Management experience within a retail service environment.
- Proven track record of effective selling skills and ability to drive commercial outcomes in a retail or hospitality environment.
- Possess effective communication, superior organization and leadership skills.
- Experience in working with visual merchandising and merchandise layout.
- Excellent analytical, problem-solving and decision-making skills.
- Commitment to quality with exceptional attention to detail.
- Customer centric and possess strong people skills (approachable, good listener and empathetic).
- Committed to giving and receiving feedback - you feel there is always more to learn and are open to feedback on your performance.
- Excellent team player - always in the game right along with your team.
- Excellent interpersonal and written communication skills.
- Knowledge of MS Office (Word, Excel and Outlook).

**Additional Requirements**
- Must be able to be mobile on the sales floor and stockroom for extended periods of time.
- Must be able to lift and mobilize medium to large items, while utilizing appropriate equipment and safety techniques.

**What we promise**

**Our first promise - the ride of a lifetime**

You'll be joining a company in its most exciting phase; we've proven our product market fit, and with the growing online penetration of furniture, we're now focused on hypergrowth. You'll have a front-row seat in witnessing the growth of our customer base and organization at a global level.

**Our second promise - a place to thrive**

We're building a company that has people as one of the company's core pillars for success. It's our mandate to help every employee perform to their highest potential so that they can do the very best work of their lives here, at Castlery.

We're committed to our employees' growth, and continuously strive to ensure our employees are set up for success through their journey, starting with an excellent onboarding experience, and carrying over into emphasis on personal and professional development

Castlery strives to maintain a psychologically safe, transparent, and flexible work environment to enable our people can perform at their best level and believes in partnering with our employees to raise that level as they grow with us.