Sales Operation Manager

**Position: APJ SDR Sales Operations Manager**

**Company background: MNC Software Development (IT Solutions Company)**

**Salary budget: Up to SGD$8400**

**Employment type: 8 months contractual role (extendable or possibility convert to permanent role based on performance)**

**The Sales xDR Operations Team (Sales Development, Business Development, SDR/BDR)**:
The Sales xDR Operations Team (Sales Development Operations) strives to be the brain and the spine of the Global xDR organization. As a key member of the Marketing Operations team, under the supervision of the Director of Global Sales xDR Operations, your primary responsibility will be to drive operational excellence for Global Initiatives & lead APJ (Asia Pacific & Japan) XDR Operations. You will take the lead in equipping the XDR org with the necessary data insights, tools, processes, and strategies to meet ambitious Pipeline Generation targets.

**The**_**xDR Sales Strategy & Operations Manager**_ **Opportunity**:
You’ll partner closely with the APJ xDR Leadership team to put structures in place that help the organization achieve its “Stage 2 Opportunity” and “Pipeline Generation quotas”. You’ll collaborate with other Company’s colleagues to design and implement your operational solutions including Marketing Operations, Sales Operations, Finance, HR, Business Technology (IT), and Sales Enablement.

As the xDR Sales Strategy & Operations Manager, you will oversee monthly quotas and pipeline attainment for the APJ XDR team, provide analytics support, collaborate with your EMEA/AMER XDR Ops counterparts and Marketing Operations to align on global KPIs and streamline processes.

**Responsibilities include implementing self-serve reporting, conducting weekly metrics reviews, analyzing pipeline generation needs, documenting processes, and optimizing the xDR user experience in Salesforce. Additionally, you will generate data-driven ideas to enhance productivity and conversion rates, while providing feedback to Marketing Operations on lead scoring & routing*.**

**What You’ll Be Doing**

**Business Partnership**:

- Act as a trusted advisor to APJ xDR Leadership & Managers, providing strategic guidance and support.
- Drive operational enhancements and efficiencies across all segments within APJ, including Strategic, Enterprise, Commercial & Country/Language Specific GTM motions
- Collaborate with xDR Leaders, Finance, and HR to manage headcount planning based on insights derived from capacity models.
- Deliver regular, deeply analytical insights on xDR performance to stakeholders across xDR, Sales, Marketing, GTM Strategy & Planning, fostering a data-driven decision-making approach.
- Support the implementation of broader GTM initiatives and pilot programs.
- Attend quarterly APJ QBRs and yearly APJ xDR Leadership Summit, facilitating engagement and collaboration.
- Work closely with counterparts supporting EMEA & AMER xDR Operations to ensure alignment and synergy across regions.

**Monthly, Quarterly & Annual Planning**:

- Manage the annual and quarterly planning processes for APJ xDR, encompassing capacity planning, headcount and coverage models, quota establishment and achievement, hierarchy and role adjustments, promotions, go-to-market strategy, system transitions, and more.
- Prior experience in yearly planning is advantageous.

**Business Reviews**:

- Conduct quarterly and monthly business reviews (QBR/MBR) to analyze APJ xDR performance in collaboration with xDR Leadership. Generate and present comprehensive insights and recommendations to address areas of improvement.

**What You’ll Bring To The Role**:

- Minimum of 4 years of experience in Sales Operations, Sales Development Operations, or a comparable role in Marketing Operations.
- Demonstrates a can-do attitude, proactively engages with tasks, exhibits a strong sense of urgency, and embraces a mindset geared towards hyper growth.
- Excel in actively participating in building tasks rather than overseeing or assigning them to others.
- Proficient in analytics, capable of producing graphical representations and tables, proficient in spreadsheet usage, skilled in performing calculations and automating processes for managing large datasets. Experience in these areas is essential.
- Proficiency in quantitative analysis and advanced knowledge of Google Sheets/MS Excel, including functions such as SUMIFS, INDEX/MATCH, VLOOKUP, and table formulas, are essential qualifications for this position.
- Salesforce expertise required, encompassing adeptness in generating reports and dashboards, as well as proficiency in managing Lead, Contact, Opportunity, and Account object relationships, alongside a firm grasp of CRM best practices.
- Proficiency in understanding and implementing Lead management Key Performance Indicators (KPIs), along with a deep understanding of best practices and streamlined processes for both inbound (Business Development Representative - BDR) and outbound (Sales Development Repres