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Technical Service Manager

2 weeks ago


Singapore Wacker Chemie AG Full time

Do you want to take responsibility and make a difference with your work? With your expertise, we can achieve great goals together. We are WACKER - Reliable. Determined. Ambitious. As one of the world's most research-intensive chemical companies, we've been making countless products that are an integral part of your everyday life possible for over 100 years. From vegan food to resource-efficient buildings to solar cells, we develop sustainable solutions that change the future.

**Job Summary**

We are seeking for an **experienced Technical Service Manager to join our Polymer team in Singapore**. Partnering closely with the business team, you act as a technical consultant to our clients by developing or improving solutions and formulations to the best use of WACKER's products. This role reports directly to the Technical Director based in Singapore.

**Key Responsibilities**
- Identify business opportunities with existing customers and distributors
- Implement BT strategy within the technical service team based on customer segmentation and technical service strategy
- Identify gaps in product portfolio and cooperate with Global Technology Management, Marketing, and Sales to develop solutions
- Develop and conduct theory and practical training for both direct and distributor customers, internal colleagues, and other stakeholders e.g., university students
- Arrange and implement advanced training for targeted customer
- Support the business team in strategy development within LABA (SKL, PKL Process)
- Carry out project goals for market development in the dry-mix mortar industry
- Analyze and solve problems of dry mix mortar industries via WACKER offerings
- Conduct projects on new trends in the dry mix mortar industry

**Key Tasks**
- Responsible for all EH&S topics and guarantees that the laboratory is run according to WACKER as well as local EH&S regulations
- Ensure that the lab is operated in line with WACKER quality standards and according to the Standard Operating Procedures (SOP) of WACKER
- Ensure that the laboratory complies with all necessary documentation including development and update of SOP in case necessary
- Overall responsible that all equipment is in good condition (maintenance) and is calibrated according to standards and SOP
- Lead, guide, coach, and support the assigned technical team and ensure that the team is in line with business strategic directions
- Keep updated and regular communication in exchange of information on customer developments and projects, technology trends as well as conduct gap analysis in case necessary
- Supports the business team(s)/line(s) in their strategic push to introduce new offerings in the market
- Supports customers in terms of formulation development, right usage of WACKER product portfolio based on customer needs, testing of customers' samples, etc
- Plan and conduct trainings for WACKER staff, distributors as well as customers in line with the business team(s)/line(s) or/and market needs
- Observe and comply with the basic rules laid down in the management systems used by local entities and Divisions

**Job Requirements**
- **Minimum Degree in Chemistry / Materials Science / Civil Engineering or related studies**
- **Experience or exposure to the construction or architectural coating industry**
- Organizational/coordination skills
- Experience in managing a laboratory independently
- Background in EH&S topics
- Effective communication and organizational skills

Reference code: 28594