
Customer Service Associate
1 week ago
1 year exp
**Roles & Responsibilities**
This is a full-time permanent position.
**_
Responsibilities_**
- Handle enquiries and communicate professionally with customers from various channels
- Provide product and service information to customers
- Process appointments, service bookings and orders at outlet and E commerce platform
- Handle customer feedback and escalate where necessary
- Collate and analyze customer feedback
- Track and report on customer service KPI and metrics
- Establish strong customer satisfaction experience
- Track, maintain and monitor customer records
- Manage customer loyalty strategies
- Manage online store inventory
- General support for retail and online business strategies
- Handle general reception work
**_
Requirements_**
- At least 1 year of customer service/ retail experience preferred.
- Minimum O levels and above
- Enthusiastic team player who can work independently.
- Positive mind-set and service attitude.
- Patient and professional.
- Strong sense of urgency.
- Good spoken and written English.
- Excellent communication and interpersonal skills.
**_
Working hours_**
Monday to Friday 10am to 7pm
Alternate Saturday 9am to 1pm
Easmed is also a leading provider for Sleep Apnea diagnostic and therapy equipment. We have the capability to provide full compliant AASM polysomnography sleep lab set-up to simple home device diagnosis. Our sleep therapy ranges from auto-CPAPs, Bilevels and Mandibular Advancement Splints. Our aim is to provide solution to furnish medical clinics for Endoscopic Visualisation equipment, ranging from standalone HD camera systems to fully integrated treatment units with microscopes; solution for hospital operating theatre needs, ranging from instruments to powered surgical tools. We are a dynamic company with extensive operations in Malaysia, Singapore, Thailand, Indonesia and The Philippines.
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