Senior Manager India Payroll

**Organisation**:
At CommBank, we never lose sight of the role we play in other people’s financial wellbeing. Our focus is to help people and businesses move forward to progress. To make the right financial decisions and achieve their dreams, targets, and aspirations. Regardless of where you work within our organisation, your initiative, talent, ideas, and energy all contribute to the impact that we can make with our work. Together we can achieve great things.

**Job Title**: Senior Payroll Manager

**Location**: Manyata Tech Park Bangalore

**Business & Team**:
You will lead the existing India payroll team, and work closely with the Finance & HR teams(including HR Direct and Talent Acquisition), as well as other cross-functional stakeholders to drive standardization and optimization of the India payroll operations. This position will have full accountability for the quality of payroll processing in India.

**Impact & contribution**:
As the India Payroll Senior Manager, you will make key business decisions that impact the India payroll operations process. You will collaborate with the payroll and finance teams, and other HR teams, such as HR Direct, Talent Acquisition and Compensation & Benefits teams to prioritize process and system improvement initiatives. You will need to use a collaborative, professional, and service-oriented approach to interacting with these business partners. Your responsibilities will also include defining and enforcing policy and standards for the HR Data to Payroll process, identifying opportunities for improvement across the process, driving initiatives to realize those opportunities, tracking operational performance, and creating incentives for the performance and health of the team involved in the HR Data to Payroll process.

You will initiate process and system changes and enhancements, work with the payroll team and other cross-functional business partners to prioritize process and system improvement initiatives impacting the India payroll process, including planning, and managing the overall roadmap.

Furthermore, you will drive improvements and establish best-in-class processes for India payroll and related programs which meet jurisdictional compliance requirements and delivers outstanding employee support; communicate the priorities, partner requirements and sequential steps in operationalizing the India payroll roadmap and ensuring alignment across the organization; continuously partner with HR, Finance and other related organizations to ensure that the end-to-end payroll input and output processes are optimized.

You will develop, implement and review KPIs (Key Performance Indicators), ensure the organization is future-ready and adaptable to a dynamically changing environment with interventions like RPA, AI, Digital Automation etc. Additionally, you will also forecast and plan staff requirements and manage long-term investments (including development of investment cases and allocation of funding) for HR Data to Payroll as well as help to define risk controls and audit, documentation (e.g., service catalogue, escalation procedures, management of third-party resources), and compliance requirements.

**Roles & Responsibilities**:

- Experience overseeing a finance shared service - either India/global payroll team, either in a captive environment or an IT Services \ consulting preferable
- Expertise in the end-to-end India payroll process and high level of understanding of general business operations and internal control concepts
- Strong understanding of India tax laws, compliance requirements, and payroll best practices.
- Operationally seasoned with good exposure to Agile, Process Engineering, Lean methodologies, and Process Automation/RPA in Finance
- Ability to think strategically and act operationally; ability to manage ambiguity, risk, and changing direction of projects and strategies.
- Experience working with a geographically dispersed team and familiarity with business practices and cultures across multiple international regions.
- Strong experience in identifying India payroll optimization opportunities and driving the subsequent implementation of related projects.
- Experience with managing under Service Level Agreement (SLA), Key Performance Indicators (KPI) and performance metrics and monitoring for in scope activities.
- Senior presence and ability to develop strong, collaborative relationships with office leaders.
- Extensive knowledge of outsourcing processes and best practices, along with excellent problem solving, analytic, and project management skills
- Enthusiastic to lead in a hands-on informal team environment.
- Excellent team leader and people developer - able to create an environment that brings out the best in colleagues.
- High-value personal qualities — critical thinking, ability to influence, ability to work in teams, resourcefulness, responsibility, tenacity, independence, confidence, energy.
- High level of proficiency in payroll software