Manager / Senior Manager

COMPANY DESCRIPTION
**THK**MC was incorporated on 13 October 2011 as a charity to provide multiple social and welfare services to the community at large, and achieved an Institute of Public Character (IPC) status on 18 November 2011. **THK**MC is the charitable arm of Thye Hua Kwan Moral Society, which lives by the mission - To Serve Mankind - to help anyone who needs help regardless of their race, religion, colour, language, creed and culture. **THK**MC today serves more than 70,000 beneficiaries through more than 70 programmes across five Services, which include Disability, Early Intervention for Children, Family, Seniors' Community, and Therapy.

DESIGNATION : Manager / Senior Manager (Strategic Planning)

RESPONSIBILITIES
**Overview**:
In this role, you will be responsible for co-developing, monitoring and evaluation of the strategic initiatives. Working closely with executive leadership, you will analyse trends, opportunities and develop plans to achieve long-term objectives. This role requires a deep understanding of business strategy of our agency, excellent analytical skills, and the ability to lead cross-functional teams to execute strategic plans.

As a Strategy Manager you will play a pivotal role in shaping THKMC's future and ensuring its long-term success. You should possess a combination of strategic thinking, leadership, and analytical skills, along with a keen understanding of the social service and community care sector environment in which the agency operates.

**Key Responsibilities**:
**1. Enabling Growth**:

- Lead development & execution of THKMC's strategic plans & initiatives to drive growth & enhance competitive advantage.
- Monitor & evaluate continuously the progress of strategic initiatives, adjusting as necessary.

**2. Research**:

- Conduct comprehensive Social Service and Community Care (SS&CC) sector research, competitor analysis, and sectoral trend assessments to identify opportunities & threats. Understand how this data could be relevant for THKMC services & operations.

**3. Data Analytics**:

- Analyse data & perform quantitative analysis to glean insights about THKMC client, caregiver, volunteer & corporate partner populations.
- Use data to understand THKMC positioning in SS&CCA sector & recommend improvements.
- Analyse data (including financial statistics, budgets & forecasts), formulate & test hypotheses, and develop models to quantify feasibility of recommended strategic decisions.
- Identify THKMC strategic initiatives and key performance indicators (KPIs).

**4. Cross-Functional Collaboration**:

- Lead cross-functional teams, internal and external stakeholders to work cohesively towards achieving strategic objectives.

**5. Reporting and Communication**:

- Track performance of strategic initiatives. Construct & update THKMC Management dashboard for monitoring & reporting KPIs.
- Prepare Strategic Planning and Transformation (SPT) discussion & presentation papers. Partner Secretariat(s) to table SPT presentations & updates of THKMC Management dashboard
- Work with Head (SPRM) to achieve functional objectives & deadlines.

QUALIFICATIONS

**Requirements**:

- Bachelor's degree in business or related field. Post-graduate degree or professional certification would be a plus.
- Minimum 12 years' experience in management consulting, strategic planning, change management and / or business development, with at least 5 years in leadership roles.
- Proficiency in project management principles to oversee execution of strategic initiatives.
- Conversant with Enterprise Design Thinking & Business Process Re-engineering.
- Good working knowledge of Data Science.
- Strong working knowledge of visualization & collaboration tools. Proficiency in Microsoft Office, Power BI & Tableau.
- Expertise in Change Management.
- Deep understanding of Singapore Social Service and Community Care sector.
- Analytical. Independent problem-solving skills.
- Precision, accuracy & high attention to detail in all aspects of work. Strong stakeholder management & interpersonal skills.
- Strong written & verbal communication skills.
- Able to work autonomously & deliver under tight deadlines.