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Customer Service Specialist

2 weeks ago

Singapore CROWN COFFEE PTE. LTD. Full time

Job Responsibilities
- Identify customer needs and assist them in utilizing specific product features.
- Perform remote actions to resolve customer-facing issues.
- Analyze and report product malfunctions by conducting tests or simulating user scenarios.
- Update internal databases with technical issue details and valuable customer interactions.
- Monitor customer complaints on social media platforms and provide necessary support.
- Share feature requests and effective workarounds with team members.
- Inform customers about new features and functionalities.
- Follow up with customers to ensure their technical issues are resolved.
- Gather customer feedback and collaborate with Product, Sales, and Marketing teams.
- Assist in training junior Customer Support Representatives.

Job Requirements
- Diploma, degree, or equivalent qualification.
- Experience with Jira and MySQL is a plus.
- Minimum of 2 years of experience in Customer Service Support.