Sales Admin Assistant

**Company Overview**:
Happie SG Pte Ltd is a leading provider of innovative water filtration solutions dedicated to enhancing the health and well-being of our customers. With a commitment to excellence and customer satisfaction, we strive to deliver superior products and exceptional service. As we continue to grow, we're seeking a motivated and customer-focused Sales and Customer Service Administrator to join our team and contribute to our success.

**Position Overview**:
As the Sales and Customer Service Administrator at Happie SG Pte Ltd, you will play a vital role in providing administrative support to our sales department and delivering outstanding customer service to both existing and new customers. This diverse position involves handling paperwork, invoicing, answering calls, filing, using accounting software, communicating with patience and professionalism, processing payments, and collaborating with cross-departmental teams, including technicians.

**Responsibilities**:

- Provide administrative support to the sales department, including scheduling appointments, preparing sales documents, and maintaining customer records.
- Process paperwork accurately and efficiently, including sales orders, contracts, and other relevant documents, ensuring compliance with company policies and procedures.
- Generate and send invoices to customers in a timely manner, following up on overdue payments and resolving billing discrepancies as needed.
- Answer incoming calls and respond to customer inquiries promptly and professionally, redirecting calls or providing assistance as appropriate.
- Maintain organized filing systems for easy retrieval of documents and information, ensuring confidentiality and data security.
- Utilize accounting software to manage customer accounts, track payments, and generate reports to support financial analysis and decision-making.
- Communicate with customers with patience, empathy, and respect, ensuring their needs are met and their concerns are addressed in a timely manner.
- Collaborate effectively with cross-departmental teams, including technicians, to coordinate customer service efforts and resolve technical issues as needed.

**Qualifications**:

- Proven experience in administrative support, customer service, or similar roles, preferably in a retail or service-oriented environment.
- Strong organizational skills and attention to detail, with the ability to prioritize tasks and manage time effectively in a fast-paced environment.
- Proficiency in Microsoft Office Suite and accounting software.
- Excellent communication skills, both verbal and written, with a professional and courteous demeanor.
- Ability to work collaboratively in a team environment and build positive relationships with customers and colleagues.
- Demonstrated ability to handle confidential information with discretion and maintain high standards of integrity and professionalism.
- Previous experience working with technicians or in a technical environment is advantageous.

Pay: $2,200.00 - $2,600.00 per month

**Benefits**:

- Employee discount
- Professional development

Schedule:

- Day shift

Supplemental Pay:

- 13th month salary
- Attendance bonus
- Performance bonus
- Yearly bonus

**Experience**:

- Customer service: 1 year (preferred)
- Sales support: 1 year (preferred)

Willingness to travel:

- 100% (preferred)

Work Location: In person