Customer Service Manager

1 week ago

Singapore HAACH GLOBAL PTE. LTD. Full time

2 years exp

**Roles & Responsibilities**

**What you'll be doing**
- Respond to and develop marketing leads into qualified sales meetings
- Recruit, train and lead a team of Customer Service agents to achieve set marketing target.
- Manage a team of agents to perform Customer Service outbound calling duties which includes marketing calls.
- Ensure all agents achieves individual KPI in order to achieve team KPI.
- To provide guidance to junior staff
- Call on customers lists to generate new sales pipeline opportunities in high growth markets
- Partner with sales and marketing to identify ongoing goals and needs; work to structure regionalised strategies to capitalise on opportunities.
- Nurture CRM database according to sales strategies to qualify prospects and initiate warm hand off.

**What you'll bring**:

- Two or more years’ relevant experience and passion for outbound calling and relevant sales experience
- Proven experience at working closely with a Sales Organisation
- Excellent telephone etiquette
- Fluency in English, both verbal and written (must have)
- Desired structured education with acknowledged qualifications.
- The ability to learn new technology and convey our message to customers quickly
- Must be motivated, methodical, optimistic, and competitive
- Exceptional verbal and written interpersonal, presentation and communication skills
- Strong analytical, negotiation and creative problem-solving skills

No information added.

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