Customer Support, Warranty and Service Administrator

**Job Description**:
A new opportunity has arisen for a skilled Customer support, Warranty and Service Administrator like you, to oversee and bring expertise to our team.

Rolls-Royce Power Systems is headquartered in Friedrichshafen in southern Germany and employs around 9,000 people. The product portfolio includes mtu-brand high-speed engines and propulsion systems for ships, power generation, heavy land, rail and defence vehicles and for the oil and gas industry as well as diesel and gas systems and battery containers for mission critical, standby and continuous power, combined generation of heat and power, and microgrids.

At Rolls-Royce, we look beyond tomorrow. We continually pioneer integrated

power and propulsion solutions to deliver cleaner, safer and more competitive power.

**Key Accountabilities**:

- Manage and process regional claims submitted by RRS Asia service partners.
- Ensure timely submission of claims into the warranty system within 60 days from Repair Open (RO) date.
- Coordinate the procurement and shipment of spare parts, as well as the retrieval and return process for warranty items with service partners.
- Serve as the primary point of contact for warranty-related claims for service partners and assist to resolve any disputes or concerns promptly and effectively.
- Work closely with internal stakeholders such as Customer Support and Warranty team, to ensure efficient claim processing and resolution.
- Ensure all documentation is accurately recorded and filed in accordance with company policies and regulatory requirements.
- Maintain an organized and up-to-date database of warranty claims.
- Process payments to service partners and billing to Germany for approved claims.
- Supports the Customer Care Centre by accelerating the ordering and delivery of critical spare parts to Distributors and Service Partners, ensuring quick restoration and functionality of engines and equipment.

**Qualifications and Skills**:

- Degree or Diploma in Mechanical Engineering or Business Administration.
- 3 years of experience in Service-related administration.
- Proficient with MS Office and knowledge with SAP usage.
- Preferably with engineering background and knowledge in engine systems.
- Strong interpersonal and good communication skills, with the ability to effectively manage various stakeholders.
- Ability to multitask, prioritize workload, and work effectively in a fast-paced environment.
- Strong attention to detail with a strong emphasis on accuracy in data entry and diligent record-keeping.

We offer excellent opportunities to develop, along with a competitive salary and exceptional benefits.

**Pioneer optimum performance**

Join us and you’ll develop your skills and expertise to the very highest levels, working in an international environment for a company known the world over for brilliance and innovation.

**Our People are our Power**

We are an equal opportunities employer. We’re committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives. And the more perspectives we have, the more successful we’ll be. By building a culture of respect and appreciation, we give everyone who works here the opportunity to realise their full potential. You can learn more about our global Inclusion strategy here.

Please refer to the Career section on the Rolls-Royce website to verify employment offers or vacancies. Rolls-Royce shall not be liable for any loss, damage or consequences that may arise from any communication or offer of employment not directly made by Rolls-Royce.

Rolls-Royce reserves the right to take legal action against any individuals or agencies acting on behalf of Rolls-Royce without authorisation

**Job Category**:
Service Operations

**Posting Date**:
16 Sept 2024; 00:09