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Associate Manager, Regional Field Service Training

2 weeks ago

Singapore ZIMVIE SINGAPORE PTE. LTD. Full time

5 years exp

**Roles & Responsibilities**
- At Zimmer Biomet - We Care. We Learn. We Win. Our Mission to alleviate pain and improve the quality of life for people around the world unites all Zimmer Biomet Team Members. We bring this mission to life every day through inspiring and rewarding careers. Zimmer Biomet offers our Team Members competitive compensation and benefit program to promote our Team Member’s quality of life and share the company’s financial and operational successes. We believe Team Members’ health, welfare, and financial benefits all contribute to overall work satisfaction. We encourage our Team Members to own their career and offer numerous resources, from networking, mentoring and professional development opportunities to robust learning and leadership curriculum, to help them advance their career and reach their fullest potential. As a global company, we offer international and cross-functional opportunities to Team Members depending on their career interests and skillsets._

**Job Summary**

The Regional Field Service Training and Support Associate Manager for ROSA® robotic platforms will be a member of the Global Service Engineering team and fulfill a dual role for their region.
- Collaborate with the ROSA Field Service Engineer (FSE) Training Manager to create, update and deliver the training program for ROSA FSEs.
- Assist in high level complaint investigations and implementation of sustaining engineering projects and support the Montreal and Montpelier team as needed as a system SME.

**Principal Duties and Responsibilities**
- Gain highest level of understanding across all ROSA robotic platforms
- Help develop a multi-layered training and certification program for Field Service Engineers (FSEs) including onboarding, field training, advanced training, and specialized interventions programs
- Organize and deliver training programs for the FSEs
- Oversee on the job training for FSEs in collaboration with FSE Managers
- Provide feedback to the design team on product enhancements and serviceability improvements
- Assist in validating new procedures before field releases
- Support FSEs on PMs, CMs, installations and KPI tracking & reporting
- Direct day-to-day activities for FSEs in region
- Develop collaborative, cross functional relationship with internal & external stakeholders include but not limited to GMs, country managers and other members of the commercial team.
- Provide evaluations or evaluation input of region based FSEs as necessary
- Support needs of Montreal and Montreal teams as needed as a system SME

**_This is not an exhaustive list of duties or functions and may not necessarily comprise all of the "essential functions"._**

**Expected Areas of Competence (i.e. KSAs)**
- Demonstrate excellent technical abilities and personal interest in mechanical, electrical and computer sciences
- Demonstrate excellent troubleshooting skills and mechanical aptitude
- Demonstrate excellent teaching abilities and presentation skills
- Excellent communication and organizational skills
- Proven ability to communicate in a cross-functional team environment
- Ability to work without specific direction on daily activities
- Proven ability to follow all internal communications and documentations
- Demonstrate mutual respect, constant communications, and a positive outlook with both internal team members and customers
- Proficiency in using Salesforce ServiceMax tools and software
- Demonstrate high collaboration mindset & attitude, working closely with internal product, marketing & commercial team members

**Education/ Experience Requirements**
- Bachelor Degree in Engineering or relevant Science
- Minimum 5 to 10 years of relevant industry experience in field support or engineering with troubleshooting experience, preferably with a medical device company
- Teaching or coaching experience preferred
- Prior experience with Robotics preferred
- Prior project management experience a plus
- Open to work flexible hours, including evenings, weekends and the possibility of holidays

**Travel Requirements**

No information added.