Business Analysis Quality Assurance Lead

**Deep Identity is a Temasek Management Services company, and a member of the Temasek ecosystem.
Founded in 2009, Deep Identity is a boutique system integrator, with expertise in tailored identity governance & administration (IGA) and identity access management (IAM) solutions, as well as next-generation Knowledge & Collaboration platforms.

**Strong Track Record for Over Ten Years**

As a trusted partner to a fast-growing list of government agencies, local and multi-national enterprises, we have a strong track record in the delivery and implementation of complex enterprise solutions.

**Adaptable and Flexible Identity Management Solutions**

Our innovative and adaptive “layered approach” secures our customers across APAC, ultimately automating compliance management for our customers in a cost-effective manner. We are rated consistently very positively by leading industry and technology analysts for our innovation and niche solution offering.

**Award-Winning Learning Solutions**

Our performance workspace is built on an award winning global learning solutions, FUSE Universal - designed to elevate the corporate learning experience.

**We Understand Your Needs**

We understand the challenges that organizations face in digitalization, especially in increasing productivity and empowering your workforce to the next level.

**2 main areas of responsibilities**:
**1) **Business Analysis**:

- Analyses business requirements and proposes effective solutions to business stakeholders with an ability to communicate the information to both technical and non-technical professionals.
- Formulates overall business strategies.
- Involves with presales, RFPs, tender, business solution support and enhancements.
- Reviews, analyses, and evaluates business systems and user needs.
- Familiar with industry standard (including Legacy, Core, and Emerging technologies), business process mapping, and reengineering.
- Converting and documenting business requirements into technical requirements
- Prepares solution options, risk identification, and financial analyses such as cost/benefit, ROI, buy/build, etc.
- Prepare and document Business Requirements (BRD), Functional and Technical Specifications (FSD) for reporting and project work.
- Translating business strategy into roadmaps for consumption by teams
- Prioritizing requirements based on business and technical needs.
- Developing and documenting testing strategies and managing testing execution.
- Leading impact assessment, and dependency management and ensuring architectural decisions included in design.
- Aligning overall scope and sequencing recommendations with business and technical stakeholders.
- Utilizing artifacts such as business requirements documents (BRDs), and Business Process Documentation to facilitate requirements alignment sessions.
- Collaborating with cross-functional teams to gain alignment within constraints of the project or work.
- Document and provide knowledge transfer to the rest of the Team for the solutions.
- Has knowledge of commonly-used concepts, practices, and procedures.
- Familiar with relational database concepts, and client-server concepts.

**2) **Quality Assurance**:

- Working together with development team, testing team, vendors to design, develop and enhance the Quality Assurance framework.
- Document quality assurance activities with internal reporting and audits.
- Interpret, build upon, and comply with defined quality assurance standards.
- Carefully maintain complaint and non-conformance processing through records and tracking systems, including root cause and corrective actions
- Develop new standards for production and design, with improvements as needed, and create testing protocols for implementation across all service lines.
- Provide training and support to quality assurance team on systems, policies, procedures, and core processes.
- Plan, execute, and oversee inspection and testing to confirm quality conformance to specifications and quality deliverables.
- Closely work with testing team of vendors to ensure the quality and on time deliverables.
- Review master test plans, test scenarios, test cases to ensure quality and 100% test coverage.
- Manage STLC activities.
- Assist operations and local quality function in tracking, documenting, and reporting quality levels.
- Analyse and investigate product complaints or reported quality issues to ensure closure in accordance with QA guidelines.
- Monitor risk-management procedures, maintain and analyse problem logs to identify and report recurring issues to management and product development.
- Pursue continuing education on new solutions, technology, and skills.

**Requirements**:

- A degree in IT / Computer Science or relevant field
- Professional certification, such as System Analysis and Design
- Professional certification, such as ISTQB, Quality Engineer, or Quality Auditor
- Previous experience in Business Analysis and Quality Assurance work
- Proven experience in eliciti