Cash and Trade Proc Analyst2

The Cash and Trade Proc Analyst 2 is an intermediate level role responsible for Payments and Receivables Operations within the Transaction Services team. The overall objective is to handle Payment Operations and increase efficiency and reduce costs.

**Responsibilities**:
Handle data entry for cheque processing, printing, reconciliation of issuances and mailing of cheque to clients in a timely manner in accordance with the prescribed standards of banking operational procedures; time management and organizational skills.
Perform controls, user acceptance testing and record retention functions.
Required to file and/or collate documents and/or checks prior or after processing to ensure good organization
Check accuracy of information and proper controls are in place while processing cheque transactions
Coordinate and monitor workflow with department manager to ensure optimum productivity and achieve high accuracy
Monitor for outstanding cheque items including Nostro account, Sundry account, Deferred and Operating account
Participate and drive Digital Initiatives
Research, identify and recommend technology capabilities that enable the reduction of client inquiries and manual touch points
Research client operational trends and suggest solutions
Work in partnership with technology, and client operations teams to prototype innovative solutions
Propose and implement solutions that will increase operating efficiency and lead to an improved client experience
Assist efforts to help drive high rates of client adoption
Ensure requirements are clearly stated and that business and client needs are met throughout development

**Qualifications**:
0-2 years of experience in a related role
Proven system development lifecycle skills
Proficient understanding of emerging technologies
Effective verbal and written skills
Effective analytic and presentation skills
Strong customer advocacy with a passion to delivering excellent customer service
Ability to liaise with internal customers in handling/resolving customer problems with positive results
Ability to interact with people at all levels
Possess initiative, drive and pride in getting the job done the first time
Ability to work in a structured, high volume, time sensitive, high risk environment
Great attention to detail with strong organizational and multitasking skills
Excellent prioritization skills in prioritizing workload and meet tight deadlines
Ability to resolve and escalate issues
Excellent problem solving and analytical skills
Ability to identify risk and escalate appropriately to supervisors immediately after identified
Positive attitude and good learning ability and interest in building, sharing and improving the knowledge base
Ability to work in a well-diversified team and possesses excellent interpersonal and communication skills
Positive attitude and good learning ability

**Education**:
Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
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- **Job Family Group**: Operations - Transaction Services
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- **Job Family**: Cash Management
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- **Time Type**: Full time
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- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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