Operation & Compliance Manager

1 week ago

Singapore OCBC Bank Full time

**Operation & Compliance Manager** **-** **(**240001JG**)**

OCBC Merchant Payments Business is seeking for an Operation & Compliance Manager to manage the daily activities and associated support functions of payment processing. And to ensure that the policies and procedures to be carried out are in full compliance of the bank’s standards.
You will report into Head, Merchant Services Unit, where you should possess resilience and adaptability to changes and be able to plan, organise and carry out daily operations to meet the deadlines and production goals.
This role will also work closely with the Relationship Managers, and through the scope of work carried out, you might interact with Schemes, Payment Gateway and Terminal vendors to assist the merchants to carry out daily operations to support daily BAU processes, investigations and prioritise solutions to merchants and improve efficiency.
Job Responsibilities
- Responsible for day-to-day payment operations processing, including report downloads, reconciliation between partners, and settlement with partners within the stipulated time frame set
- Support team overseeing partnerships and manage inquiries related to reconciliation, settlement, and transactions
- Work with relevant internal stakeholders and external partners to troubleshoot and resolve customer queries and issues in a systematic and timely manner pertaining to payment related issues
- Be involved in project related initiatives pertaining to payment operations and partner onboarding related initiatives to drive innovation and constantly improve the user experience
- Provide support from an operational perspective pertaining to internal and/or external audits on periodical and/or ad-hoc assessment
- Support and work on user acceptance testing, etc until its successful system deployment and/or partner onboarding
- Assist in keeping central updated documentation repository of all settlement and reconciliation processes and internal procedures
- Assist in any other payment operations as well as managing partners’ requirements pertaining to payment operations related matters as and when required.

**Qualifications**

Job Qualifications
Job Required Traits
- Strong work ethic, good judgment, initiative and attention to detail
- Strong Integrity
- Problem solving
- Take Initiative in learning and demonstrate a Growth Mindset
- Good command of language (oral and written)
- Ability to multi-task and manage stress
- Independent yet able to contribute as a team
- Analytical and Meticulous in Details

**Primary Location**: Singapore

**Job**: Product Manager

**Organization**: Group Lifestyle Financing and Ecosystems

**Schedule**: Permanent

**Job Posting**: 08-Oct-2024, 10:13:18 AM

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