Product Designer/ Senior Product Designer, Pix

2 days ago

Singapore EDB Singapore Full time

[What The Role Is]

The Product Innovation by Experience (“PIX”) team is home to EDB’s design team and collaborates with other business units to tackle both internal, and client-facing problem statements using design-led approaches. Our vision is to craft meaningful & compelling human experiences, which shape Singapore, its economy and EDB.

They strive to uphold these values:

- Progress over perfection, People over Processes, Outcomes over KPIs
- Design for the right problem before designing things right
- We are design partners, not service providers. We work alongside to achieve shared outcomes - A picture is worth a thousand words
- Listen, question, build, test and iterate collaboratively

The PIX team is looking to hire a Product Designer / Senior Product Designer (“the officer”) to be a part of a team designing EDB’s future product offerings. This officer should have good interpersonal skills, strong stakeholder management skills, clarity in communication, a sharp analytical mind, and astute design judgements.

[What you will be working on]- Support project scoping efforts by diagnosing the type and extent of design intervention required for a given problem statement.- Conducting customer and product discovery interviews, through facilitating and planning workshops and other design-centric methods, to identify strategic points of leverage.- Prototyping to create artefacts at different fidelity level to help visualise and communicate ideas to stakeholders and non-design folks.- Synthesizing across channels and touchpoints, understanding how different actors & systems and interact to impact the end-to-end service, and recommend design interventions according to the existing constraints, and with the respective key decision-makers.- Communicating research insights, and influencing product decisions if needed, in service of the user/customer.- Collaborating with multidisciplinary teams which may include Product Owners, Policy, Legal, Data, Engineering, etc. This may include:

- (a) Advocating for human-centric decision-making in your projects and team members
- (b) Providing process facilitation in product prioritisation, and road mapping conversations
- (c) Working closely with product managers and engineers on design specifications
- (d) Support internal design team efforts on design and research ops as part of maturing our team’s design practice.

[What we are looking for]

To meet the challenges of this role, you must have:
- Relevant qualifications and/or experience in UX design, design research, human-computer interaction, behavioral insights.- At least 4-5 years of work experience in relevant product, or UX design role in similar B2B, or G2B industries- Experience working within a cross-functional team in an agile context- Ability to drive cross-functional collaboration to customer experiences, exhibiting communication skills, community collaboration, and providing leadership and guidance on design processes.- Strong stakeholder management skills, including facilitating decisions.- Strong systems thinker and effective executor. Can think big picture and start small- Good command of product design tools. (We use Figma and MIRO)

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