Client Success Intern

2 weeks ago

Singapore SYFE PTE. LTD. Full time

**About Syfe**

Syfe is a digital investment platform with a mission to empower people to build their wealth for a better future.

Faced with information overload and competing priorities, people with the desire to improve their wealth and financial future lack the time, patience and know-how to put their money to work. Current solutions fail to solve the friction and problems faced with growing wealth, and as a result, people are not optimising their investment and savings.

Through Syfe’s revolutionary wealth management experience, people can grow their money to its fullest potential and manage wealth in one destination. Our innovative investment tools, strategies and access to the latest insights, support users in acting for their financial future, now. We offer leading institutional methodologies and partner with global asset managers to achieve the best outcomes for one’s money. Across our markets in Singapore, Australia and Hong Kong, Syfe’s team comprises the brightest talent from leading technology and financial institutions. Currently, over 100,000 investors in Singapore alone trust Syfe to manage their money.

Since its founding, Syfe has raised more than US$50 million from world-class investors. The company has won multiple awards including Wealth Management Fintech of the Year by the Asian Banking and Finance Awards 2022, as well as being recognized as one of the Top LinkedIn Startups in Singapore 2023.

**Responsibilities**
- Take ownership of client support tickets on Zendesk and ensure prompt resolution to all client inquiries and issues
- Demonstrate exceptional prioritization and time management skills and through escalating when appropriate, maintain and enhance long-term client relations
- Ad Hoc projects may be allocated from time to time

**Minimum Qualifications**
- Can commit 3 months and more for this internship, preferably 6 months
- Comfortable speaking with clients on the phone
- Excellent command of written and spoken English
- Mandarin speaking preferred
- Able to work independently/remotely and also as a team player
- Good attitude and willing to learn
- Ability to work in a dynamic, fast-paced environment with high self-assurance, energy and drive
- Strong communication, written and interpersonal skills

This internship is based in Singapore.

No sponsorship of work passes is given for this internship.

**Job Type**: Internship

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