Operations Crew

1 week ago

Singapore Flying Dragon Adventures Pte Ltd Full time

**Company**

Mega Adventure operates an aerial adventure park - host to the world famous MegaZip - a

450m flying fox over the jungle and beaches of Sentosa Island - as well as a 15 meter high free fall simulator, and a 36 obstacle high ropes course.

**Job Role Description**

The Operations Crew member is responsible for the operation of the attraction and ensuring the safety of the guests. Service-oriented with excellent interpersonal skills, he/she enhances the enjoyment of their guests by providing hands-on guidance to any queries raised which are specific to the attraction. He/she is also knowledgeable on first-level mechanical issues related to the attraction, and is able to raise the issue to the relevant maintenance staff after conducting a first-level triage of any mechanical or operational concerns. Able to work on a

shift system, he/she is comfortable with working in an outdoor environment, be on their feet for long hours, and needs to maintain a flexible work-week including weekends and public holidays.
- **Support attractions operations**:

- Assist in regulating queue times according to queue management approach and methods
- Assist in directing crowd flows through the attractions site
- Provide feedback to management team on improving ground operations Ensure guests have valid ticket for the relevant activities at the site Ensure cleanliness of site at all times
- Operate attractions rides
- **Enhance customer service**:

- Deliver excellent guest service in line with developed procedures
- Perfom first-level service assistance and recovery
- Handle any attractions-related enquiries and assist any team members when required
- **Safety and security of attractions site**:

- Enforce visitor adherence to safety rules Carry out safety standards and procedures Escalate any incidents for follow-up action
- Support emergency response procedures Conduct safety briefing to guests
- Ensure timely set up and execution of the park closure procedures
- Conduct pre and post-ride safety checks on a daily basis Perform thorough inspections of equipment and rides
- Assist in performing pre and post-ride safety checks

**Skills and Competencies**

Primary/Secondary School/Pre-U/College/Professional Certificate

Part-time positions available. Option to convert to Full-time.

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