Senior Manager, Franchise Operations

5 days ago

Singapore Sephora Full time

**Position Title: Senior Franchise Operations Manager**

**Department: Regional Franchise Markets Team**

**About the Company**:
Sephora, a division of LVMH - Moët Hennessy Louis Vuitton global luxury leader, is a global leader in beauty retailing. It successfully operates more than two thousand points of sale across Americas, Europe, Middle East and Asia. Its aim is to animate the most loved beauty community in the world.

At Sephora, we stand together, and we stand for something more. Every day we reimagine beauty, discover new brands, and influence positive change_._

**Responsibilities**:
The Senior Franchise Operations Manager will have overall responsibility for the franchise operations across the region. Managing the strategic and operational development and execution for the Company. Ensuring the effectiveness and efficiency of the franchises’ day-to-day operations, building a unique franchise operations manual for Sephora SEA, containing everything franchisees need to know about running a new business, and detailing how Sephora’s business model works.

Job Descriptions
- Set and implement the overall franchise operating manual, targets for the individual franchises
- Manage expansion of the franchises, including managing the team for sourcing retail sites, conducting feasibility studies, leading negotiations for site leasing/acquisition and managing site fit out and opening
- Ensure the smooth and effective operation and profitability of the franchises, with special attention to:

- Quality control
- Adherence to brand standards and guidelines as per franchise agreements
- Effective use of technology to enhance company operations and results
- Oversee the managers in charge of the individual franchises
- Report and liaise with franchises per franchise agreements

**Requirements**:

- Degree holder in Business or related field
- At least 7 years of relevant experience in a similar capacity
- Experience working alongside senior levels of organizations across functions - Branding, Marketing & PR, Ecommerce (including Performance Marketing), Store Operations, Category
- Experience setting and executing business strategies, operational plans, budgets and targets
- Work history of achieving targets and KPI’s
- Strong business and financial acumen, particularly in consumer retail/ omni channel/ CPG Direct E-Commerce
- Strong communication, negotiation and interpersonal skills
- Business minded and results-oriented
- Able to balance priorities, resilient, dynamic and driven
- Willing to travel to our franchises overseas when required.

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