Food and Beverage Front of House Assistant
4 days ago
**Key Responsibilities**:
**1. Customer Service**:
- Greet and welcome guests as they arrive, ensuring a positive first impression.
- Assist guests with inquiries, reservations, and special requests both in person and over the phone.
- Address and resolve customer complaints promptly and effectively.
**2. Reception and Cashier Management**:
- Oversee the reception area, ensuring it is tidy, well-organized, and welcoming.
- Manage the check-in and check-out process for guests, ensuring accuracy and efficiency.
- Handle cash transactions and maintain accurate records of all financial dealings at the reception.
**3. Coordination and Communication**:
- Liaise with other departments (e.g., kitchen, housekeeping, security) to ensure smooth operations and excellent service delivery.
- Communicate effectively with team members to share information and updates regarding guest preferences and special requests.
**4. Reservations and Bookings**:
- Confirm reservations and update booking systems with accurate information.
- Coordinate seating arrangements and manage waiting lists to optimize table turnover.
**5. Administrative Duties**:
- Maintain accurate records of guest interactions, complaints, and feedback.
- Order and manage front of house supplies, ensuring necessary items are always in stock.
**Requirements**:
- **Experience**:Minimum of 2-3 years of experience in a front of house role, preferably in the hospitality industry.
- **Skills**:Excellent communication and interpersonal skills.
Strong organizational and multitasking abilities.
Proficiency in using reservation and point-of-sale systems.
**Personal Attributes**:
- Friendly and approachable demeanor.
- High level of attention to detail.
- Strong problem-solving skills.
- Ability to work flexible hours, including weekends and holidays.
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